Is Keeper affected by the Heartbleed OpenSSL vulnerability?

No. Keeper user's data is NOT affected by Heartbleed due to our client-side encryption and perfect forward secrecy. Users should continue to use Keeper to maintain different passwords on different websites, which reduces their risk from individual sites that were affected by the vulnerability.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36415

Why does Keeper require an Internet connection to set up my account?

Keeper is a highly secure cloud-based service that also supports offline data access. Keeper only requires an Internet connection when initially setting up an account, using the Web App, Browser Extensions and Cloud-based Syncing and Backup / Restore functionality. A Keeper profile consists of an email address, billing history and device information (e.g. iPhone, Android, etc...). By default, Keeper's Cloud syncing features are turned on. Keeper's systems, employees and hosting providers do NOT have access to our customer's password records. We cannot decrypt your data and we do not provide any 3rd parties access to your information. Read our Security Disclosure page for full details of our multi-layered encryption technology which ensures that only YOU are able to decrypt, view and access your Keeper records.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36416

Why am I Unable to Sync, Backup or Restore?

Please update to the latest Keeper version on all your devices and computers from https://keepersecurity.com/en_GB/download

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36417

Does Keeper have any back doors accessible to employees, government agencies or 3rd parties?

No. Keeper does not have access to our customer's records. We cannot decrypt your data and we do not provide any 3rd parties access to your information. Read our Security Disclosure page for all the details of our multi-layered encryption which ensures that only YOU are able to decrypt, view and access your Keeper records.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36418

I'm getting warning messages or can't access the Web App on Internet Explorer.

Please update your Internet Explorer to version 9 or newer. Keeper Web App does not work on versions older than IE9.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36419

Keeper Desktop on my PC is unable to connect and gives me a proxy error. How do I resolve this?

If you have a firewall application or anti-virus running on your computer, it might be blocking Keeper from communicating. Following the instructions of your firewall or anti-virus application, make sure Keeper is allowed to communicate with the domains keepersecurity.com and keeperapp.com over port 443 (https).

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36420

The browser extension won't allow me to login to a site. What's wrong?

Click on the Keeper lock icon on the browser toolbar to show the main menu. If necessary, login to your Keeper account. Then click on 'Disabled Websites' link and check to see if the website domain appears in the list. If it's in the list, delete it by clicking the 'x'.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36421

Does the Browser Extension work on IE 11?

Yes, the Keeper Browser extension works on all versions of IE. On IE11, 'Enhanced Protected Mode' must be disabled. Go to Tools -> Internet Options -> Advanced -> Enable 64-bit processes for Enhanced Protected Mode -> UNCHECK. Tools -> Internet Options -> Advanced -> Enable Enhanced Protected Mode -> UNCHECK. Tools -> Internet Options -> Advanced -> Enable third-party browser extensions -> CHECKED.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36422

Why do I have two Keeper icons on my iPad?

The latest iPad update will install a new Keeper icon on your device, but it will not affect your account. Simply login to your account by selecting the new icon using your same master password and email address. Your information will appear upon login. We also recommend backing up your information from within the new app to ensure your data is always secure and accessible. You can then uninstall the previous Keeper icon from your device by tapping and holding the icon until an 'X' appears, then select 'Delete'.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36423

I forgot my Master Password. What can I do?

If you forget your Master Password, click here to contact us. Our support team will send you special instructions to delete your Keeper Profile and set a new Master Password. Please note that all Keeper records will be erased during this process. To avoid this in the future, remember your Master Password and back up your Keeper data often.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36424

Is my information safe?

Security is our number one priority. For technical details read our Security Disclosure page. All information entered into Keeper is immediately encrypted with a 256-bit AES cipher, an encryption standard that was recognised and adopted by the U.S. Government to be used in the protection of classified data.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36425

How much does Keeper cost?

Keeper Backup costs £6.99 per device, per year. Keeper Backup Unlimited costs £20.99 per year. The Keeper Web App is included free, with any purchase. If, however, you only want to purchase Keeper Web App, it costs £6.99 per year.

Keeper for Groups starts at £39.99 per year for up to 5 users with unlimited devices.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36426

How do I use the Auto-Launch Feature for Websites?

Keeper's 'Auto-Launch' feature makes it easy to open your favourite Websites from within Keeper.

Just enter the Website address in the Login URL field when creating a record. To access, tap or click the URL. Once you are on the Website, you can use Keeper's 'Auto-Fill' feature. On your mobile devices, tap on the username and password fields and your login information will appear as two buttons at the top of the screen. Tap on your login information and it will Auto-Fill for you. On mobile devices, Auto-Fill is available on iPhone, iPad, Android and Windows Phone. On desktop computers, Auto-Fill is available on Safari, Firefox, Internet Explorer and Chrome web browsers. Visit the Download Page to install the browser extensions.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36427

How do I auto-fill my information on a Website form?

Auto-Fill is available on Safari, Internet Explorer, Chrome and Firefox web browsers using our Browser Extensions. Additionally, you can auto-fill usernames, passwords, account numbers, credit card information and more all from your mobile apps. Simply create and save a record with your login information and Website URL. Click the URL to launch the Website and your information will appear at the top of the page. Click the field of your choice (i.e password field), then click on your password at the top of the page and it will auto-fill for you. All custom field information is found under the button in the upper right corner.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36428

After my free trial is up, will I lose my data?

No, you will not lose your data but we highly recommend backing up your data during your free trial so that you can restore at any time in the future.

We also recommend that you upgrade to Keeper Backup. This will give you secure and unlimited storage of your Keeper records in our Cloud Security Vault™ at all times. If you don't upgrade to Keeper Backup after your free trial ends, you will still be able to use the free version of Keeper on your device. However, you will lose sync, backup and unlimited secure cloud storage.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36429

How do I download and install Keeper on my phone, tablet, computer and web browser?

Keeper can be downloaded directly from here.

On your mobile device, open the link https://keepersecurity.com/en_GB/download and you will automatically be routed to your App Store (iPhone, iPod, iPad, Android, BlackBerry, Windows Phone).

To install Keeper Desktop, visit the download page from your computer and choose 'Computers & Browsers'. Then select Mac, Windows or Linux. The Windows and Linux files will automatically download and can be found in your Downloads folder. Clicking the Mac icon will direct you to the Mac App Store to complete the installation.

To install the Keeper Browser Extension, visit the download page from your computer and choose 'Computers & Browsers'. Then select Firefox, Internet Explorer, Safari or Chrome. The download will begin and the file can be found in your Downloads folder. For Firefox, drag the file to your Add-Ons window. For Safari and Chrome, drag the file to your Extensions window.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36430

Why does the Android app have full Internet and calling permissions?

All of Keeper's important sync features such as Desktop Management, Backup and Restore require the use of the Network and Internet. Your data is not transmitted or accessed without activating any of these features.

Keeper will also recognise any phone number entered into a Custom Field. Click on the phone number and you will see the option to call directly from the Keeper application. Keeper will not make voice calls without your consent.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36431

I already paid for Keeper. Why is it asking me to pay again?

If you receive a message on your device that says Device Unauthorised, it means you need to transfer from an old device on your account or purchase an additional device.

iOS, Android and Windows Phone users can tap on 'Transfer' directly from the 'Device Unauthorised' message. All other users must contact Keeper Support.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36432

How do I purchase Keeper for my company or group?

If you have at least five employees (or members in your group), we recommend purchasing Keeper for Groups. Keeper for Groups starts at £39.99 per year which covers the first five users. Each additional user is £10.49 per year. Keeper for Groups pricing includes unlimited devices. To purchase Keeper for Groups, click here.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36433

Is Keeper for Groups available for purchase from my app store?

Keeper for Groups can only be purchased from our Website at this page.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36434

I'm currently a Keeper Backup customer. How do I upgrade to Keeper for Groups?

Keeper for Groups can be purchased from our Website at this page. Enter your e-mail address for your Keeper Backup account and after purchase you will be transitioned to a Groups account automatically.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36435

How do I access the Groups Admin Console?

The Keeper for Groups Admin Console can be accessed directly from our Website homepage or simply click here. Click 'Log in' in the upper right corner and then choose 'Admin Console'. Log in with your e-mail address and Master Password.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36436

How do I share a record with my entire group?

There is no shortcut for sharing a record with an entire group. You must enter each e-mail address individually from the Share Details screen.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36437

What is Two-Factor Authentication and how do I use it?

Two-Factor Authentication is an optional feature designed to further protect your online Keeper account when using the Keeper Web App. To enable Two-Factor Authentication, simply log in to the Web App and visit the 'Settings' menu. You can select SMS, Voice or Google Authenticator methods.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36438

Keeper doesn't open on my computer.

Please make sure you have latest version of Java.

If you are using Windows 7, 64-bit Operating System, please install both the 32-bit and 64-bit versions of Java from this page. Open your Control Panel, click on 'Uninstall a Program' and verify that only the latest Java version is installed. All older versions must be removed.

After installing both 32-bit and 64-bit version of Java, please update your Keeper version by clicking the download now link: Download Now.

If you still run into problems opening Keeper, please Contact Us.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36439

What is Self-Destruct?

Self-Destruct is an important security feature that prevents any person from accessing your private data.

After five failed login attempts, Self-Destruct will initiate and immediately erase all of your Keeper information. Your data can be easily restored as long as you have performed Cloud Backup before the loss of data.

To enable Self-Destruct, go to the 'Options' screen in Keeper.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36440

How do I know I can trust your company with my data?

Keeper Security does NOT have access to your data nor does it maintain your passwords. Keeper Security cannot decrypt or access your data. Please refer to our Security Disclosure page for detailed information about our security and encryption practices.

Keeper is trusted by millions of users and is currently the most downloaded password management application across all available platforms for mobile devices and computers.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36441

How do I delete a folder?

On iPhone/iPad/iPod, simply swipe the folder with your finger in the Folders view. On Android, press-and-hold the Folder name. On Keeper Desktop, select a folder and click Delete.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36442

Does iTunes back up my Keeper data?

No. iTunes only backs up certain information like contacts, music and application binaries. But iTunes does not provide ways to restore third-party application data in any reasonable way. When you upgrade your phone, application data is almost always deleted in the process. This is why we created the reliable Cloud-Based Backup and Restore features.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36443

What does 'Copied to Clipboard' mean?

The clipboard is where things go on your device and computer when you Copy something to Paste later.

In Keeper, you can copy record information to the clipboard by tapping the clipboard icon next to the field that you wish to copy.

On Android devices, you press-and-hold the field. Now, when you switch to another application (such as a Web browser or e-mail) you can Paste the content into that location.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36444

How do I change or reset my Master Password?

You can change your Master Password by visiting the Options/Settings screen. Syncing between mobile devices and computers will only work properly when your Master Password is identical on the devices. Make sure to note whether you are using the number or letter pad when setting your Master Password.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36445

How do I delete a record?

Tap on the record you wish to delete and the Delete button will appear. Tap 'Delete' and confirm.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36446

How do I restore data from one device to another?

Keeper's Cloud Backup and Cloud Restore features allow you to easily transfer your Keeper records between devices.

1. Backup your information to the Cloud. Visit the Sync screen, choose Backup and tap the Backup Now button.

2. On your other device, visit the Sync screen and choose Restore.

3. Your e-mail address will be listed. Tap Send Verification Code. Retrieve the verification code from your e-mail and enter it into Keeper. Then select the backup file you wish to Restore and answer the preselected security question.

4. Your information will now be restored.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36447

I forgot the answer to my security question.

If you forget the answer to your security question, contact Keeper Support to reset your security question and answer. However, please note that all previous backup files will require the original security answer in order to restore.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36448

How do I update my version of Keeper Desktop?

When software updates are available or required, Keeper will prompt you to update from within the application or you can visit Download Now.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36449

I purchased Keeper Backup. How do I sync my devices together?

Internet sync allows users to securely sync over the Internet automatically or by the touch of a button. To use the Internet Sync feature, please follow these instructions:

1. Ensure that the devices you would like to sync are authorised on your account.

2. Log in to all devices with the same password and e-mail address and your information should automatically sync upon login.

* If your information does not sync, visit the Sync screen, choose Internet Sync and tap Sync Now.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36450

I currently use a different password manager. How do I switch to Keeper and import my records?

Most password managers allow you to export your information to a .csv file. You can then import this file into Keeper using the Web App or desktop application.

1. Start by visiting the Web App or installing Keeper Desktop. The Import feature is found under the Backup screen on Web App and under the Import/Export screen on Keeper Desktop.

2. Drag and drop your .csv file into the Import feature or choose 'Import from Plaintext file' and locate the file on your computer.

3. Choose a field name from each drop-down menu to route your information correctly. Title is the only required field. You can choose 'ignore' for all fields that do not apply to your records. Custom Field Name and Custom Field Value must be separate columns.

4. Once all of your information is organised correctly, click Import and your records will appear in the Data Vault.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36451

Can Keeper encrypt files or photos?

We do not currently support the encryption of files or photos but this is a feature we are considering in the near future.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36452

What are custom fields?

Custom fields allow you to add additional information to individual records such as credit card numbers and account numbers. To add a custom field, click the '+Add Field' button, and you will see field name and field value. An example would be 'Account Number' for field name and '1234' for field value. You can add as many custom fields as necessary. Make sure to save the record when done.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36453

How do I move a Keeper record to a different folder?

On your mobile device, choose the record you wish to move, tap Edit and then tap the Folder icon to select a different folder name. On the Web App and Desktop applications, click Edit and start typing in the folder field. All matching folder names will appear and you can select a different folder name in order to move the record. Make sure to save after editing your record.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36454

I have lost my data due to X, Y and Z, what do I do? (Android)

If you performed Cloud Backup before the loss of data then follow these instructions:

1. Open the Keeper application.

2. Create a Keeper Profile if the application is asking for one, otherwise enter your Master Password to log in.

3. Visit the Sync screen and choose Cloud Restore.

4. Enter the e-mail address associated with your Keeper account and tap Send Code. Retrieve the verification code from your e-mail and enter it into Keeper.

5. Select the Backup file you wish to Restore and answer the preselected security question.

6. Tap the Restore Now button and your information should be restored.

If you did not perform Cloud Backup but have used Internet Sync, please try the following steps:

1. Open the Keeper application.

2. Create a Keeper Profile if the application is asking for one, otherwise enter your Master Password to log in.

3. Visit the 'Sync' screen, choose 'Internet Sync' and tap the 'Sync Now' button.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36455

I have lost my data due to X, Y and Z, what do I do? (iPhone, iPad, iPod)

If you performed Cloud Backup before the loss of data then follow these instructions:

1. Open the Keeper application.

2. Create a Keeper Profile if the application is asking for one, otherwise enter your Master Password to log in.

3. Visit the Sync screen and choose Cloud Restore.

4. Enter the e-mail address associated with your Keeper account and tap Send Code. Retrieve the verification code from your e-mail and enter it into Keeper.

5. Select the Backup file you wish to Restore and answer the preselected security question.

6. Tap the Restore Now button and your information should be restored.

If you did not perform Cloud Backup but have used Internet Sync, please try the following steps:

1. Open the Keeper application.

2. Create a Keeper Profile if the application is asking for one, otherwise enter your Master Password to log in.

3. Visit the Sync screen, choose Internet Sync and tap the Sync Now button.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36456

Why should I upgrade to the paid version and Backup my data?

It is very important to Backup your information to Keeper's Cloud Security Vault. All data that is backed up can be restored at any time, from any device on your account. This added protection has saved many Keeper customers when their device was lost, stolen, damaged or replaced. When you buy Keeper, you get Unlimited Storage, Cloud Backup and Restore Capability.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36457

What is the password generator?

Using the same password to log in to all of your internet accounts may be easy, but it significantly increases your chances of internet fraud. We recommend using highly random, long strings of letters, numbers and characters for your internet passwords. We also recommend using different passwords for different Websites to protect yourself from potential security breaches.

Keeper's Password Generator enables you to create maximum strength, random passwords that Keeper can store and manage for you until you need them. When creating a new record, the Password Generator can be accessed by tapping on the login or password fields and then selecting the 'Dice' button to the right of the screen.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36458

Does Keeper run on Linux or Unix?

Yes - Keeper Desktop software runs on every platform that has Java. The Linux version of Keeper Desktop can be downloaded directly from this link: Linux - Keeper Desktop

Unzip the file and see the file called README_LINUX.TXT for install instructions.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36459

I have a new phone, tablet, or computer. How do I transfer Keeper records from the old device to the new device? Do I need to purchase Keeper again?

You do not need to pay again when replacing your device. To transfer records from one device to another, simply log in to Keeper on the new device using the same Master Password and e-mail address. iOS, Android and Windows Phone users will be prompted to pay for the new device or transfer from an old device. After payment or transfer is completed, your information will be automatically synced. If you do not have Internet Sync enabled, visit the 'Sync' screen, tap 'Internet Sync' then 'Sync Now'. If you need help transferring your device, please contact us and we will assist.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36460

My information is not syncing. How do I fix this?

To ensure that your information will sync correctly, the Master Password and e-mail address must be the same on all devices. Visit the Sync tab to check the e-mail address used. If the e-mail addresses match, Backup on whichever device is most up to date. Then, delete all records on all devices, and Restore that same Backup file. Sync again and check your information.

If the e-mail addresses do not match, Back up your information on the device that is most up to date, or on all devices if possible. Contact us and let our support team know which e-mail address you prefer to use from now on.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36461

I receive the message, 'You Can't Purchase This Item With This Account. You must purchase the app that this item is for before you can purchase the item.'

Please double check which iTunes account you are signed in to on your device. Apple's new policy states that all users are now required to use the same iTunes account with which they purchased the app, to purchase any in-app items.

To double check your settings, go to the 'Settings' menu on your home screen and choose 'Store'. Make sure that the iTunes account here is the same as the one with which you first bought the app. If the account is the same, log out of your iTunes account and log back in. You can also restart your device.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36462

How do I restore my Keeper application to its original settings?

To reset your application, use the steps below for your specific platform. If possible, back up your data before you reset. This is found under the Sync tab. Note that all deleted records can be recovered by using Cloud Restore or Internet Sync.

iPhone / iPod / iPad
On your home screen, tap on the Settings button. This will take you to the Settings panel, where you need to scroll down until you see the Keeper icon. Tap on the Keeper icon, and then switch 'Reset Keeper' to the On position. Return to the home screen and open the Keeper application as you normally would. You will be prompted with a window asking if you are sure you want to reset Keeper. Tap 'Reset Keeper' and your reset is complete. The next time you load Keeper, it will be reset to its original settings.

Android
On your home screen, tap on the Applications Drawer button (looks like a square composed of dots). Locate the Settings icon. Some Android devices may have the Settings icon displayed on the home screen. Wherever you find it, tap on the Settings icon, and then tap on the Applications menu. Scroll down until you see the Keeper icon and tap on it. Click on the Clear Data button, and then click OK. The next time you load Keeper, it will be reset to its original settings.

Desktop (Mac,PC,Linux)
Choose 'Reset Keeper' from the Help tab in the upper left corner of your computer screen. This will allow you to set a new password, e-mail address and security question.

Keeper Desktop
Choose 'Reset Keeper' from the Help tab in the upper left corner of your computer.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36463

I unsubscribed to Keeper e-mails, but I would like to re-subscribe again.

You can re-subscribe to all Keeper informational and promotional e-mails by visiting this link: https://keepersecurity.com/en_GB/subscribe

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36464

I think I purchased too many subscriptions. Can I get a refund or credit?

If you have billing questions, please contact us. Our support team will locate your account and refund accordingly or extend your subscription. Make sure to include all possible e-mail addresses that may have been used to purchase.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36465

How much does the Web App cost?

If you are an existing, paid customer using Keeper on any device, then you get unlimited access to the Web App for free. If you are not a paid customer and wish to use Web App, you can purchase Keeper Backup or Keeper for Groups.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36466

Will the Web App sync to my other devices?

Yes. Make sure to use the same Master Password and e-mail address when logging into the Web App, and your information will appear upon login and verification of your security question. If your information does not sync, visit the Sync tab on your other device, choose Internet Sync and make sure that Auto-Sync is enabled.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36467

How do I access the Web App?

Visit https://keepersecurity.com/en_GB and click 'Web App Login' in the upper right corner or just click here. Log in with your Master Password and e-mail address. Keeper's Web App can be accessed from any computer with an Internet connection. Supported browsers include Chrome, Safari, Firefox and Internet Explorer.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36468

Can I access the Web App from my mobile device?

Yes, the Web App works on any Web browser across all tablets, mobile devices and computers, and is optimised to scale automatically based on the size of the screen.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36469

Is Web App as secure as traditional Keeper applications?

Yes. Security is our number one priority. For technical details read our Security Disclosure page. The Web App uses the same level of 256-bit AES encryption as Keeper running on your other devices, and it communicates over a secure connection to Keeper's Cloud Security Vault. For your protection, the Web App does NOT store your data locally on your computer. Keeper records are not retained for offline access when using the Web App. Additionally, no personal information is stored in the browser or cookies.

As a convenience, you may tell the Web App to retain your e-mail address for faster access by clicking the 'Remember My E-mail Address' checkbox. If you are using a public computer, or a computer which you do not control, we recommend not using the 'Remember' checkbox.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36470

How is Web App different from all other Keeper applications?

Web App allows all paying Keeper users to access their Keeper records from a Web browser. Although Web App offers great convenience, it relies on an Internet connection and does not include features such as Wi-Fi Sync and Local Backup/Restore. Web App provides additional convenience for accessing your secure data vault.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36471

I read about a Java vulnerability. Does this affect Keeper Desktop?

The reported Java vulnerabilities affect only Java runtime which operates inside Web browsers. A complete uninstall of Java is not necessary. Instead, we recommend that you disable Java from within your Web browser by following the link below. Keeper Desktop will not be affected.

http://www.java.com/en/download/help/disable_browser.xml

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36472

How do I change the e-mail address associated with my Keeper Profile?

First, log in to Keeper, visit the Sync screen, choose Backup and tap Backup Now. This will ensure that your information is secure when you update your e-mail address. Then contact us and we will send you instructions to update your e-mail address.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36473

How do I share a record?

After you create and save a record, click the Share+ button. Then enter an e-mail address manually or from your Contacts list, and click Save. A share request will be sent to that user.

Back to top | Link: https://www.keepersecurity.com/en_GB/support/faq#faq36474

Can I share Keeper records with anyone?

You can only share Keeper records with other Keeper users who have a paid Keeper Backup account. If you would like to share with someone who does not have an account, you can enter their e-mail address from the 'Share' screen and they will receive an invitation to create a Keeper account.

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What if I share with the wrong e-mail address?

Records can only be shared with and viewed by Keeper users. You cannot undo a share request, but you can monitor all users on the share details screen. If you need to remove someone from a record, simply tap their e-mail address and choose 'Remove From This Record' or 'Remove From All Records'. If you inadvertently sent a private record to an undesignated recipient, we recommend editing your record information after removing the user.

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Why do I have to re-share a record for someone once they have accepted my sharing invitation?

When you share a record with someone who is not an existing Keeper user, a one-time verification step is required. They must create a Keeper account and accept your share request to ensure that the information is safeguarded in the secure data vault. To verify that the user is the intended recipient of your share request, our system sends you a private e-mail to verify and you must re-share the record. This verification request is only sent once.

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Can I decide who can view and make changes to my shared records?

Yes. As the owner of a record, you assign 'Can View' and 'Can Edit' permissions to each person you share with. After entering an e-mail address, tap 'Can View' to switch between permission options and then select 'Save'. You can change user permissions at any time by tapping on their e-mail address.

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How does sharing affect Cloud Backup, Cloud Restore and Export?

Records that have been shared with you will not be included when you perform Cloud Backup or Export your information to your computer. Only records that you own will be included. If you perform Cloud Restore, you will need to re-share your records.

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Is there a limit to the number of people I can share a record with?

No. You can share your Keeper records with an unlimited number of Keeper Backup users.

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How do I remove a user from a shared record?

If you need to remove someone from a record, visit the share details screen, tap their e-mail address and choose 'Remove From This Record' or 'Remove From All Records'.

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How do I edit a folder within Keeper?

On iOS devices, press-and-hold the folder and a cursor will appear. On Android, press-and-hold the folder and choose 'Rename Folder'. Make your changes and tap anywhere on the folder name to Save.

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How much does the Keeper Browser Extension cost?

You must purchase Keeper for at least one device in order to view new information saved to the extension and sync new information to your other devices.

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How do I save new information to Keeper using the browser extension?

Once the Keeper browser extension is installed, all Website form fields will include a small lock icon. Click the lock icon and then click Yes to create a new Keeper record. Then enter your information into each field and click Fill & Save. The next time you visit your data vault, your information will be saved to an Unfiled folder.

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Why is the Keeper lock icon not showing in my Website form field?

The Keeper lock icon will not show if you have saved the site to your 'Disabled Websites' list. Visit the main menu of your browser extension and choose Disabled Websites to manage which sites you would like Keeper to remember.

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Does Keeper support URL scheme?

Yes, on iOS, Keeper supports the URL scheme: keeper://

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How do I uninstall Keeper Desktop software on my computer?

To uninstall Keeper Desktop on your Windows computer, visit your Control Panel and choose 'Uninstall a Program'. Locate Keeper and right-click to uninstall. Then search your computer for a 'keeper.sql' file and delete to complete the uninstall process.

To uninstall Keeper Desktop on your Mac computer, simply drag the Keeper icon from your Applications folder to your Trash.

To uninstall Keeper Desktop on your Linux computer, move the 'Keeper' and 'KeeperData' folders to Trash.

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How do I search my Keeper records?

Keeper's search feature allows you to quickly locate your records. Begin typing in the search field and only matching records will be listed. The search applies to all fields so for example, typing in 'G' will yield all records that contain a 'G' in Title, Login, Password, etc.

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How can I use Keeper in my company so that employees can access and share records?

We created a great product for companies called Keeper for Groups. Keeper for Groups is a secure and easy way for employees to share private Keeper records with their 'Keeper Group'. Users can control 'View' and 'Edit' permissions on shared records. The Keeper Group Administrator can manage users, devices and account information with an intuitive Admin Console. To learn more about Keeper for Groups, click here.

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Can I sync with a USB data cable to my phone?

This functionality is not currently available.

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Can I use Keeper as part of my family's Estate Plan?

Yes. Keeper is great for families because it safeguards important passwords to Websites and other sensitive, private information. Keeper allows family members to securely share private Keeper records with other family members who are also Keeper users. To safeguard against the risk of not having access to a family members accounts in the event of a disability or death, we recommend that you consult with an estate planning lawyer. Your lawyer can have your family member's password secured with the respective law firm under seal so that upon the passing or disability of that family member, a legally-appointed family member can access credentials to the Keeper account. (Note: If the family member used Two-Factor Authentication with their Keeper account, you will also need to secure physical access to their mobile device in order to retrieve their two-factor verification code.)

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What if one of my family members dies or becomes disabled and I need to access their Keeper account?

Keeper allows family members to securely share private Keeper records with other family members who are also Keeper users. To safeguard against the risk of not having access to a family members accounts in the event of a disability or death, we recommend that you consult with an estate planning lawyer. Your lawyer can have your family member's password secured with the respective law firm under seal so that upon the passing or disability of that family member, a legally-appointed family member can access credentials to the Keeper account. (Note: If the family member used Two-Factor Authentication with their Keeper account, you will also need to secure physical access to their mobile device in order to retrieve their two-factor verification code.)

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