Support and Benefits
Base
Silver** Most Popular **
Support Methods
Email Automated Chat
Live Chat Phone
25 emails/yr Unlimited
25 chats/yr None
Unlimited Unlimited
Unlimited None
Live Support Availability
8am - 5pm CT Mon - Fri
8am - 5pm CT Mon - Fri
Email Support Availability
8am - 5pm CT Mon - Fri
24/7 365 days
Response Time
2 Business Days
1 Business Day
Support Level
Level 1
iAnswer general product questions from the knowledge base and handle simple support requests like product inquiries, changing 2FA method and more.
Level 2 iEngagement of a Support Engineer to address customer-level configuration issues and technical guidance on best practices.
Knowledge Base and Training Videos
Dedicated Customer Success Manager
Unlimited Employee Training
Level 1: Answer general product questions from the knowledge base and handle simple support requests like product inquiries, changing 2FA method and more.
Level 2: Engagement of a Support Engineer to address customer-level configuration issues and technical guidance on best practices.