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Professional Services & Support

We provide world-class support for our Keeper Business, Enterprise and MSP customers.

Professional Services & Support Plans

Support and Benefits
Base
Silver ** Most Popular **
Price
Free
$750/yr
Support Methods Email Automated Chat Live Chat Phone
25 emails/yr Unlimited 25 chats/yr None
Unlimited Unlimited Unlimited None
Live Support Availability
8am - 5pm CT Mon - Fri
8am - 5pm CT Mon - Fri
Email Support Availability
8am - 5pm CT Mon - Fri
24/7 365 days
Response Time
2 Business Days
1 Business Day
Support Level
Level 1 i
Answer general product questions from the knowledge base and handle simple support requests like product inquiries, changing 2FA method and more.
Level 2 i
Engagement of a Support Engineer to address customer-level configuration issues and technical guidance on best practices.
Knowledge Base and Training Videos
Dedicated Customer Success Manager
Unlimited Employee Training
Unlimited Onboarding

Add Silver Plan

Level 1: Answer general product questions from the knowledge base and handle simple support requests like product inquiries, changing 2FA method and more.

Level 2: Engagement of a Support Engineer to address customer-level configuration issues and technical guidance on best practices.