Customer Service and Support

If you’re having an issue, we’re here to help. We have detailed documentation for all our products all to help you solve any issues.

Read Our Documentation

User Guides

Get started using Keeper with these guides.

Keeper 101 Videos

  • iOS
  • Android
  • Web Vault
  • Browser Extension
  • Enterprise

Watch our Keeper 101 Videos for iOS Go to Videos

Watch our Keeper 101 Videos for Android Go to Videos

Watch our Keeper 101 Videos for Web Vault Go to Videos

Watch our Keeper 101 Videos for Browser Extension Go to Videos

Watch our Keeper 101 Videos for Enterprise Go to Videos

Beta Testing Program

Beta Testing Program

Be one of the first to join our new Beta Testing Program! Your feedback and collaboration will help in shaping the future of our products and services.

Sign Up for Keeper Beta

Release Notes

Detailed release notes and version history for Keeper Security applications across mobile, web and desktop platforms.

View Release Notes

Release Notes
Need Help?

Need Help?

Keeper support is available 24x7. Contact us and we will be in touch with you shortly.

Keeper System Status

Keeper System Status

Check Keeper systems and apps for any service outages and subscribe to receive notifications.

Q&A Technical Support

Q&A Technical Support

Register for a free Q&A Support webinar.



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KSI offers 24/7 assistance to customers through multiple channels. Show More

Level 0
Website and Documentation

KSI has prepared and continues to update resources to help customers, including extensive user guides, tutorials, responses to frequently asked questions questions (FAQs) and webinars. The materials are made available to customers over KSI's website.

Level 1
Live Chat, Email and Phone

Customers can obtain 24/7 support for questions related to the End User Vault via live chat functionality. Emails and phone calls for other Level 1 support (i.e. general billing, configuration of the software) will be handled by the Business Support teams in U.S. and Ireland. Through pooled support across offices, an individual is available between 9:30am - 12:00am GMT+2 (Berlin).

Level 2 & 3
Email and Phone

Support related to solution integrations, technical issues, performance issues or bugs will be handled by KSI's Solution Engineering and Development teams. Resources in both U.S. and Ireland are on call throughout the day to deal with these tickets. High-priority, urgent tickets will be resolved as soon as possible, whether during or outside of work hours.

Cases will be routed as appropriate to the correct channel based on the nature and criticality of the issue. The Service Level Objective (SLO) for a ticket is a response time within 24 hours. Customer service is a differentiator for KSI, and, in practice, cases are generally fully resolved within 2-3 hours upon being submitted.

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