About LEAP Managed IT
LEAP Managed IT has a large presence as a managed IT solutions provider in the Midwest. Based in Indiana, it delivers technology services including help desk support, network management, firewall and cybersecurity, IT outsourcing and consulting. With about 50 employees, LEAP serves government agencies, foundations, manufacturing companies, B2B service providers and professional services firms across the Midwest. Its client base includes city governments, police departments, financial institutions, law firms, nonprofits, healthcare organisations and more with complex security and compliance needs.
The challenge
Before deploying Keeper, LEAP Managed IT faced major challenges managing passwords for both internal staff and hundreds of managed client users. Customers often relied on insecure methods, such as saving credentials in browsers or writing them on sticky notes, which left sensitive information vulnerable.
“As an MSP, our biggest struggle was helping customers manage their passwords. It ranged from users saving them in their Google browser to writing them on sticky notes. Having no real way to manage that centrally was a large hurdle we faced while providing services.”
- Brandon Hall | VP of Technical Services
Beyond security risks, clients needed help achieving compliance with strict industry standards, including CMMC, PCI, GovRAMP, FedRAMP and more, while LEAP itself maintained required standards internally. Password reuse and a lack of centralised management made compliance audits and reporting difficult. The company needed an easy-to-use, security-forward solution that streamlined credential management and sharing while providing visibility and access control.
The Keeper solution
Improved Visibility With Best-In-Class Security: Keeper enabled LEAP Managed IT and its managed clients to enforce strong, randomised passwords across all users, significantly strengthening security and simplifying compliance. This eliminated the need for risky, inconsistent practices and ensured that all credentials were protected.
With Keeper's zero-trust and zero-knowledge architecture, each individual record and all of its contents are fully encrypted, including logins, file attachments, TOTP codes, payment information, URLs and custom fields. Keeper is SOC 2 and ISO 27001 compliant — with the longest-standing compliance in the industry — as well as FedRAMP and GovRAMP Authorised.
User-Friendly Interface and Seamless Integration: To streamline user access and reduce administrative overhead, LEAP integrated Keeper with Microsoft Entra ID, allowing for seamless user provisioning. Keeper's browser extension and mobile app are used daily, especially by technicians working in the field, streamlining credential access while ensuring every record is fully secure. Keeper's intuitive interface made it easy for staff across departments to adopt the platform quickly, minimising disruption during the company-wide rollout.
Enhanced Oversight and Control: Using Keeper's centralised admin console, LEAP gained complete visibility into password hygiene across its organisation and client base. LEAP utilises BreachWatch®, Keeper's dark web monitoring tool, to proactively monitor for exposed credentials and provide administrators with real-time alerts on at-risk credentials. Combined with Keeper's Advanced Reporting & Alerts Module (ARAM), the company leverages audit-ready reporting and usage analytics to stay ahead of credential risks. These tools help the IT team enforce strong credential policies and deliver added value during quarterly business reviews with clients.
Onboarding and Training: To ensure a smooth deployment, LEAP created a detailed internal user guide and supplemented it with optional webinars for clients. Keeper's professional services team offered continued support, making it easy for end users to get started and stay secure.
“Working in the IT field, we're only as secure as our weakest clients or our weakest users. A lot of times, it's just human error — clicking on something. Having something that requires you to enter a password before clicking makes people stop and think a little bit.”
- Patrycja Thomas | Business Development Manager
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