Keeper Security Terms and Conditions

What's Changed

Updated February 2026

The updated Terms of Use represent a positive shift from Keeper's legacy consumer/End-User License Agreement (EULA), aligning with market standards and the expectations of business customers globally. These updates are designed to improve transparency, reduce friction and accelerate procurement, while putting customers in a stronger position through clearer allocations of rights and responsibilities and strengthened protections. The revised structure also integrates more seamlessly with our partner-led sales approach, making it easier and faster to approve and adopt Keeper Security's solutions.

Is Keeper still zero-knowledge? Are any existing products/features impacted?

Keeper's software remains zero-knowledge. No products or features are affected by the latest updates.

How does this impact data protection?

The updated terms offer enhanced data protection and security by explicitly confirming Customer Data Ownership rights, incorporating our Data Processing Addendum (DPA) and Privacy Policy and showing clear commitments regarding security controls, including our zero-knowledge architecture.

Are there changes in the billing terms?

We've clarified our terms and processes around annual billing, prorated user additions, suspension, refunds and cure periods for breaches and related procedural options.

What is the change between the consumer-focused language and the business customer language?

The terms now include balanced, market-standard provisions that are typical for our business customers.

Which Keeper entity am I contracting with?

Your agreement now clearly identifies the correct Keeper entity based on your region. This supports global deployments, ensures proper legal and tax treatment, and avoids the need for country-specific contract rewrites.

How is my license to use Keeper defined?

The agreement grants a broader, more clearly scoped, non-exclusive license with reduced ambiguity about who can access the service and how it can be used.

What happens if Keeper materially breaches the agreement?

Customers have more explicit refund protections for material breaches by Keeper. This adds fairness and predictability while preserving appropriate safeguards for both parties.

Who owns customer data?

You do. The agreement has been clarified to strengthen language around customer ownership of their data. There should be no doubts or concerns about these concepts.

Have warranties improved?

Yes, they are now more detailed and align with industry best practice providing clear assurances on concepts like authority, compliance and service performance.

Has liability or indemnity changed?

Yes. The liability and indemnity provisions have been made clearer, more balanced, and more favorable to customers, aligning with enterprise market standards. These updates reflect Keeper's confidence in its platform and its commitment to standing behind the service.

What has changed around termination?

Termination rights are more structured and transparent. The agreement includes cure periods and suspension options before termination, providing procedural fairness.

What law governs the agreement?

Governing law now aligns with the applicable Keeper entity. This supports international customers and avoids jurisdiction-related delays. For U.S. customers, Delaware law is used, which is widely accepted in contracting.