Industry: Retail
Strengthen your retail security and prevent unauthorized access to critical systems with a Privileged Access Management (PAM) solution like KeeperPAM®.
Retailers collect vast amounts of sensitive data, including payment details and personal information. This makes them attractive to cybercriminals but also places them under immense pressure to protect that data. A single breach can result in millions of dollars in losses and irreparable brand damage. Weak privileged access controls and unsecured cloud storage are often exploited to access and exfiltrate customer data.
Retailers are rapidly adopting IoT devices, mobile apps and hybrid cloud systems. While these technologies enable efficiency and a better customer experience, they also increase the number of exposed endpoints and systems vulnerable to exploitation. Most retail IoT devices weren't designed with security in mind, which makes them easier for cybercriminals to exploit.
Retailers operate across widespread systems, from corporate offices and data centers to stores and e-commerce platforms. This distributed infrastructure makes it difficult to maintain consistent security policies, patch systems promptly and centrally manage privileged access. Retailers often rely on a mix of legacy systems and modern cloud tools, which creates integration challenges that cybercriminals can exploit if access controls are inconsistent.
Retailers often lack comprehensive visibility across all endpoints and user activity. This makes it difficult to detect anomalous behavior or unauthorized access in real time. Without centralized SIEM tools, user behavior analytics or comprehensive logging of privileged sessions, cybercriminals can operate undetected for days or weeks.
Retailers must comply with a growing list of cybersecurity and data privacy regulations, including PCI DSS, GDPR, CCPA and others. PCI DSS has strict requirements for access control, Multi-Factor Authentication (MFA) and activity logging. Failure to meet requirements can result in fines, legal action and restrictions on payment processing.
Retailers rely on third-party vendors for various services such as payment processing and customer support. However, third-party access is often over-provisioned or poorly monitored. Without enforcing least privilege, time-limited access and session auditing for vendors, retailers expose themselves to major supply chain risk and make themselves easy targets for breaches.
Retail IT and security teams can't afford the consequences of exposed or mismanaged privileged credentials. KeeperPAM eliminates this risk by centralizing all credentials in a zero-knowledge vault. Through Just-In-Time (JIT) access, credentials are only provisioned during active, approved sessions and automatically rotated afterward. Users never see or handle credentials directly. These capabilities enable teams to enforce secure workflows across critical systems, from Point-of-Sale (POS) servers to e-commerce databases, without disrupting operations.
KeeperPAM makes it easy for retailers to secure access to critical systems across stores, warehouses and cloud environments. Using a lightweight Keeper Gateway, organizations can enable encrypted, zero-trust access to any system or workload over protocols such as RDP, SSH, HTTPS, VNC and SQL, without installing agents, opening firewall ports or using VPNs. Whether managing a cloud-native storefront, remote server, in-store inventory system or legacy database, KeeperPAM ensures secure connectivity across distributed operations while reducing the risk of credential theft and lateral movement.
When retail operations span physical stores, e-commerce platforms and corporate systems, consistent access control becomes difficult. KeeperPAM empowers IT teams to enforce Role-Based Access Controls (RBAC) across every system - cloud or on-prem - through a centralized Admin Console. Integrations with Identity Providers (IdPs) like Okta and Entra ID allow seamless provisioning and deprovisioning. This ensures privileged access always aligns with the user's role and responsibilities, eliminates gaps caused by manual processes or legacy systems and ensures alignment with least privilege principles across the board.
Retail environments often rely on a wide range of endpoint devices, from corporate laptops to in-store workstations. Keeper's Endpoint Privilege Manager helps retailers eliminate unnecessary admin rights by enabling just-in-time privilege elevation on Windows, macOS and Linux endpoints. Store managers, field techs and support staff can perform approved tasks such as software installs or device maintenance without permanent access.
In retail, delayed detection of unauthorized access can result in data loss, regulatory violations and reputational damage. KeeperPAM provides comprehensive session monitoring, with screen recording, keystroke logging and real-time data syncing to your preferred Security Information and Event Management (SIEM) platform. IT and security teams can immediately trace who accessed what system, when, for how long and what actions were taken. This visibility enables rapid incident response and supports forensic investigations and compliance audits.
Retailers operate under strict compliance requirements, particularly when it comes to securing access to payment systems and customer data. KeeperPAM supports compliance efforts by enabling enforcement of least privilege access, MFA across critical systems and detailed session logging aligned with standards like PCI DSS, GDPR and other global regulations. With centralized audit trails, session recordings and automated reporting, compliance teams can streamline audit readiness and maintain continuous compliance across complex, distributed environments.
Third-party vendors are essential in retail operations, but unmanaged access introduces serious security and compliance risks. KeeperPAM provides the tools to implement least privilege for external users by enabling time-bound access, credential injection and comprehensive session recording. Vendors can connect securely without ever viewing or handling credentials, and all privileged activity is logged for full accountability. This approach enables retailers to support essential vendor access while maintaining robust security boundaries and ensuring regulatory compliance.
"Easy to use. As soon as you log in, it is pretty easy. Stores a stack of passwords. Has an option for a Privileged Access Management (PAM). Given how difficult PAM products can be, I wish I had known this before buying an expensive, hard-to-use PAM product."
General Manager - Information Security, Retail
Gartner Review
"Since deploying Keeper across business lines and departments, the solution has allowed systems administrators to holistically assess the risk of a cyberattack against individual end-users and the organization as a whole, including whether credentials are exposed."
Retailer
Keeper Anonymous Case Study
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