Keeper Business Support Services

We provide world-class support for our Keeper Business, Enterprise and MSP customers. See our support services below and contact us if you’d like to learn more.

Support and Benefits Support Methods
  • Email
  • Automated Chat
  • Live Chat
  • Phone
Availability Response TimeSupport Level Knowledge and Training Videos Customer Success ManagerNew Employee Training Onboarding Configuration Management 4 Executive Quarterly Business Review
Free
  • 25 emails/yr
  • Unlimited
  • 25 chats/yr
  • None
8am - 5pm CT Mon - Fri 2 Business Days Level 1 1
  • Support Methods
    • Email: 25 emails/yr
    • Automated Chat: Unlimited
    • Live Chat: 25 chats/yr
    • Phone: None
  • Availability
    • 8am - 5pm CT, Mon - Fri
  • Response Time
    • 2 Business Days
  • Support Level
    • Level 1 1
  • Includes
    • Knowledge and Training Videos
Silver
  • Unlimited
  • Unlimited
  • Unlimited
  • 25 calls/yr
24/7 365 days 1 Business DayLevel 2 2
  • Support Methods
    • Email: Unlimited
    • Automated Chat: Unlimited
    • Live Chat: Unlimited
    • Phone: 25 calls/yr
  • Availability
    • 24/7, 365 days
  • Response Time
    • 1 Business Day
  • Support Level
    • Level 2 2
  • Includes
    • Knowledge and Training Videos
    • Customer Success Manager
    • New Employee Training
    • Onboarding
    • Configuration Management 4
Platinum
  • Unlimited
  • Unlimited
  • Unlimited
  • Unlimited
24/7 365 days1 hourLevel 3 3
  • Support Methods
    • Email: Unlimited
    • Automated Chat: Unlimited
    • Live Chat: Unlimited
    • Phone: Unlimited
  • Availability
    • 24/7, 365 days
  • Response Time
    • 1 hour
  • Support Level
    • Level 3 3
  • Includes
    • Knowledge and Training Videos
    • Customer Success Manager
    • New Employee Training
    • Onboarding
    • Configuration Management 4
    • Executive Quarterly Business Review
  1. Answer general product questions from the knowledge base and handle simple support requests (e.g. account password resets).
  2. Engagement of a Support Engineer to address customer-level configuration issues and technical guidance on best practices.
  3. Utilisation of product architects and implementation engineers to address and resolve complex issues - e.g. provisioning with IdP solution, ADFS/Azure.
  4. Configuration Management includes curated services for the customer’s infrastructure, policies and provisioning.
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