Keeper Business Support Services
We provide world-class support for our Keeper Business, Enterprise and MSP customers. See our support services below and contact us if you’d like to learn more.
| Support and Benefits | Communication Channel
| Availability | Response SLA | Initial Setup1 | Employee Training | Admin Training | Configuration Management2 | Secrets Manager and Connection Manager Configuration | |
|---|---|---|---|---|---|---|---|---|---|
| Free |
| 8am - 5pm CT Mon - Fri | 2 Business Days | Self-service via knowledge base and training videos | Self-service via knowledge base and training videos | Self-service via knowledge base and training videos | Self-service via knowledge base and training videos | Self-service via knowledge base and training videos |
1 Dedicated implementation services are limited to the first 60 days after initial purchase. 2 Configuration Management includes curated services for the customer's infrastructure, policies and provisioning during the 'Initial Setup'. Any custom development, restoration of data or other custom service is an additional charge. |
| Silver |
| 24/7 365 days | 1 Business Day | Self-service with on-demand support guidance | Live expert-led webinars and training resources | Live expert-led webinars and training resources | Self-service via knowledge base and training videos | Self-service via knowledge base and training videos |
1 Dedicated implementation services are limited to the first 60 days after initial purchase. 2 Configuration Management includes curated services for the customer's infrastructure, policies and provisioning during the 'Initial Setup'. Any custom development, restoration of data or other custom service is an additional charge. |
| Platinum |
| 24/7 365 days | 1 hour | Dedicated implementation team | Customised training with multi-language support and Q&A | Customised training with multi-language support and Q&A | Curated configuration with technical assistance and oversight | Curated configuration with technical assistance and oversight |
1 Dedicated implementation services are limited to the first 60 days after initial purchase. 2 Configuration Management includes curated services for the customer's infrastructure, policies and provisioning during the 'Initial Setup'. Any custom development, restoration of data or other custom service is an additional charge. |
1 Dedicated implementation services are limited to the first 60 days after initial purchase.
2 Configuration Management includes curated services for the customer's infrastructure, policies and provisioning during the 'Initial Setup'. Any custom development, restoration of data or other custom service is an additional charge.
