Keeper Business Support Services

We provide world-class support for our Keeper Business, Enterprise and MSP customers. See our support services below and contact us if you’d like to learn more.

Support and Benefits	Communication Channel Email Automated Chat Live Chat Phone	Availability	Response SLA	Initial Setup	Employee Training	Admin Training	Configuration Management¹	Secrets Manager and Connection Manager Configuration
Free	25 emails per year Unlimited 25 chats per year None	8am - 5pm CT Mon - Fri	2 Business Days	Self-service via knowledge base and training videos	Self-service via knowledge base and training videos	Self-service via knowledge base and training videos	Self-service via knowledge base and training videos	Self-service via knowledge base and training videos	Communication Channel Email: 25 emails/yr Automated Chat: Unlimited Live Chat: 25 chats/yr Phone: None Availability 8am - 5pm CT, Mon - Fri Response SLA 2 Business Days Initial Setup Self-service via knowledge base and training videos Employee Training Self-service via knowledge base and training videos Admin Training Self-service via knowledge base and training videos Configuration Management¹ Self-service via knowledge base and training videos Secrets Manager and Connection Manager Configuration Self-service via knowledge base and training videos ¹ Configuration Management includes curated services for the customer’s infrastructure, policies and provisioning. Any custom development, restoration of data or other custom service is an additional charge.
Silver	Unlimited Unlimited Unlimited 25 calls per year	24/7 365 days	1 Business Day	Self-service with on-demand support guidance	Live expert-led webinars and training resources	Live expert-led webinars and training resources	Self-service via knowledge base and training videos	Self-service via knowledge base and training videos	Communication Channel Email: Unlimited Automated Chat: Unlimited Live Chat: Unlimited Phone: 25 calls/yr Availability 24/7, 365 days Response SLA 1 Business Day Initial Setup Self-service with on-demand support guidance Employee Training Live expert-led webinars and training resources Admin Training Live expert-led webinars and training resources Configuration Management¹ Self-service via knowledge base and training videos Secrets Manager and Connection Manager Configuration Self-service via knowledge base and training videos ¹ Configuration Management includes curated services for the customer’s infrastructure, policies and provisioning. Any custom development, restoration of data or other custom service is an additional charge.
Platinum	Unlimited Unlimited Unlimited Unlimited	24/7 365 days	1 hour	Dedicated implementation team	Customised training with multi-language support and Q&A	Customised training with multi-language support and Q&A	Curated configuration with technical assistance and oversight	Curated configuration with technical assistance and oversight	Communication Channel Email: Unlimited Automated Chat: Unlimited Live Chat: Unlimited Phone: Unlimited Availability 24/7, 365 days Response SLA 1 hour Initial Setup Dedicated implementation team Employee Training Customised training with multi-language support and Q&A Admin Training Customised training with multi-language support and Q&A Configuration Management¹ Curated configuration with technical assistance and oversight Secrets Manager and Connection Manager Configuration Curated configuration with technical assistance and oversight ¹ Configuration Management includes curated services for the customer’s infrastructure, policies and provisioning. Any custom development, restoration of data or other custom service is an additional charge.

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¹ Configuration Management includes curated services for the customer’s infrastructure, policies and provisioning. Any custom development, restoration of data or other custom service is an additional charge.