HMIs are rarely accessible off-site
Human-Machine Interfaces (HMIs) are often low-spec Windows CE machines with no ability to join domains, apply patches or enforce user controls. They typically don't support third-party software and often live on isolated private networks. Despite hosting RDP or VNC services, these devices are rarely accessed remotely due to security and connectivity limitations.
Legacy access methods fall short
SCADA systems typically replicate only the most essential HMI screens. Critical diagnostic views and OEM-specific tools are often left out. When issues occur, teams must return to the physical HMI to investigate and resolve the problem. This lack of full visibility delays response times, increases operational risk and leaves organizations dependent on outdated, manual access methods.