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Professional Services & Support

We provide world-class support for our Keeper Business, Enterprise and MSP customers.

Professional Services & Support Plans

Support and Benefits
Gold
Platinum
Support Methods Email Automated Chat Live Chat Phone
Unlimited Unlimited Unlimited 25 calls/yr
Unlimited Unlimited Unlimited Unlimited
Availability
24/7 365 days
24/7 365 days
Response Time
1 hour
1 hour
Support Level
Level 2 i
Engagement of a Support Engineer to address customer-level configuration issues and technical guidance on best practices.
Level 3 i
Support from implementation engineers for complex integration - e.g. provisioning with AD, Azure, SSO, SCIM and APIs.
Knowledge Base and Training Videos
Dedicated Customer Success Manager
Unlimited Employee Training
Unlimited Onboarding
Configuration Management i
Configuration Management includes curated services for the customer’s infrastructure, policies and provisioning.
Executive Quarterly Business Review

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Level 2: Engagement of a Support Engineer to address customer-level configuration issues and technical guidance on best practices.

Level 3: Utilization of product architects and implementation engineers to address and resolve complex issues - e.g. provisioning with IdP solution, ADFS/Azure.