Función: Jira ITSM

Streamline security response with Keeper's Jira ITSM integration

Automatically turn security alerts into actionable Jira tickets with real-time response, flexible field mapping and full audit trails.

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Diagram showing Keeper connected to Jira through an automated workflow, with a check mark indicating successful integration.

How the Jira ITSM integration works

Blue bell alert icon on a light square against a dark background.

1. Keeper generates an alert

A security event occurs, such as a BreachWatch detection or policy violation. Keeper detects the event and triggers an alert through the Advanced Reporting & Alerts Module (ARAM).

2. Webhook sends data to Jira

The alert is sent via webhook to the Keeper Security Jira ITSM app, which validates the payload and applies your configured mappings for fields, priorities and issue types.

Alert card labeled “Keeper ITSM Alert: bw_record_high_risk,” tagged Keeper ITSM, with priority and issue details.

3. A Jira issue is created

The app creates a new Jira issue in the designated project, pre-populated with alert details and full context. Teams are notified automatically and can respond immediately.

Keeper ITSM Jira alert ticket for “bw_record_high_risk,” showing user [jsmith@acme.com] and an alert timestamp.

Automate ticket creation from every alert

When a security event is triggered in Keeper, a Jira issue is created instantly. Each ticket includes full context, such as event type, user, timestamp and raw JSON, for complete visibility and audit readiness.

Built to streamline incident management

Map alert fields to your Jira environment

Define how Keeper fields, such as alert_name, username and timestamp, map to Jira fields. Support both standard and custom fields to fit your team's workflows and reporting needs.

Keeper's Jira field mapping page showing alert name, description, and username fields mapped to BreachWatch alert data.

Priority table showing Highest, High, Medium, Low, and Lowest levels with brief descriptions of their impact on progress.

Assign ticket priorities automatically

Automatically prioritize incidents based on alert type. Critical events like breach detections can be flagged as "Highest," while low-risk activity is set accordingly, with no manual sorting required.

Route events to the right issue types

Send each alert to the right place. Map alert categories to Jira issue types such as Incidents, Tasks or Sub-tasks to keep queues organized and teams focused.

Keeper ITSM Alert Mapping showing an automation rule that creates an incident when an alert is created.

Menu showing starred and recent Jira service projects, including Development, IT Service Desk, Customer Service, Application Support, Contracts, and Acquisition.

Operate across projects with ease

Support both company-managed and team-managed projects without extra configuration. The integration adapts to your Jira setup and scales with your teams.

Preguntas frecuentes

What types of Keeper alerts are supported?

The Keeper Jira ITSM integration supports over 300 Keeper event types, including BreachWatch®, failed logins, policy violations, audit resumption, privilege escalation and more.

Can I use this with my company-managed Jira project?

Yes, the integration supports both team-managed and company-managed projects and works across all Jira Cloud plan tiers.

Is this available for Jira Server or Jira Data Center?

No, this integration is built using Atlassian Forge and is available exclusively to Jira Cloud customers.

How does Keeper ensure the secure delivery of alerts?

Keeper webhooks use HTTPS and deliver only sanitized event data to preserve zero-knowledge encryption. The integration runs on Atlassian's secure Forge platform.

What if I want to stop sending tickets from certain alerts?

You can easily disable or adjust alert recipients from the Keeper Admin Console. There's no need to remove the webhook.

How do I set up the integration?

Setup takes just a few minutes. You'll install the app from the Atlassian Marketplace, connect your Jira project, configure your field mappings, then add a webhook in Keeper. For step-by-step instructions, refer to Keeper's documentation.