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About Lucidica
Lucidica is an established Managed Service Provider (MSP) offering end-to-end Information Technology (IT) support, cybersecurity and consulting services to small and medium-sized businesses across the UK.
As a trusted IT partner to dozens of organisations, Lucidica places a strong emphasis on compliance, reliability and the ability to implement best-in-class security practices for its clients. To uphold Cyber Essentials and ISO compliance standards, the company requires an enterprise-grade password management solution that enables secure collaboration across its distributed team.
The challenge
Before adopting Keeper, Lucidica relied on a legacy password manager that often caused operational delays and introduced unnecessary security risks. This left the organisation struggling to meet several fundamental requirements, highlighting the need for a secure, user-friendly password management solution. The organisation turned to Keeper to solve issues from its previous solution, such as:
Vault Synchronization Failures
Passwords often appeared differently across devices, leading to confusion and wasted time as technicians attempted to determine the correct login.
Inconsistent and Unreliable Password Sharing
Shared credentials frequently failed to sync or didn’t arrive at all. As a workaround, sensitive information — including credit card numbers — was exchanged through emails, documents and password-protected spreadsheets. These insecure sharing methods significantly increased the risk of exposing critical data.
Impact on Client Advisory
As an MSP, Lucidica regularly advises clients on cybersecurity. The shortcomings of its former system made it difficult to promote password management best practices with confidence.
Lucidica quickly recognised the need for a secure and intuitive cloud-based solution aligned with modern operational and compliance standards across Europe.
“We needed to set an example for our clients. The previous platform wasn’t only unreliable — its issues discouraged clients from using password managers at all.”
The Keeper solution
After evaluating multiple password management platforms, Lucidica selected KeeperMSP with the BreachWatch® add-on, gaining access to enterprise-grade password management and dark web monitoring. The solution delivered the seamless, multi-tenant, cloud-based experience its team had been missing and immediately resolved the speed and reliability problems experienced with its previous tool.
A major advantage was Keeper’s Microsoft SSO integration, which strengthened authentication practices and simplified user onboarding. Lucidica also noted the high quality of Keeper’s customer service. From the first call through the demo and final rollout, the implementation process was fast, smooth and far more efficient than with previous vendors.
“Everything was fast — the initial outreach, the demo and the setup. Other vendors just didn’t compare.”
Streamlined Workflows - Since Keeper is cloud-based, the team no longer has to deal with freezes, installation problems or sync failures, which were common with its previous desktop-based tool. Keeper’s real-time synchronisation eliminated inconsistent passwords and lack of visibility across devices and removed the need for ongoing troubleshooting, significantly improving operational efficiency.
Improved Visibility With Best-in-Class Security - KeeperMSP supported Lucidica’s commitment to Cyber Essentials and ISO compliance, reinforcing its ability as an MSP to model strong security standards for its clients. Keeper’s zero-trust and zero-knowledge security architecture enabled the organization and its managed clients to enforce strong, randomized passwords across all users, significantly strengthening security. Keeper combines device-level Elliptic-Curve Cryptography (ECC) with multiple layers of encryption (at the vault, folder and record levels), multi-factor and biometric authentication, as well as FIPS 140-3 validated AES 256-bit encryption plus PBKDF2. Keeper is SOC 2 and ISO 27001 compliant — with the longest-standing compliance in the industry — as well as FedRAMP and GovRAMP Authorised.
Since adopting Keeper, Lucidica has seen a clear improvement in security and productivity. The team no longer relies on insecure files or messaging tools to store or share passwords, and synchronization issues have been completely eliminated. Its security and compliance posture has been strengthened, user satisfaction is high and Lucidica can confidently recommend password management to its clients — something that wasn’t possible before.
