LEAP Managed IT strengthens security and compliance with KeeperMSP
LEAP Managed IT, a Managed Service Provider (MSP), leveraged Keeper to streamline password management for 50 employees and hundreds of managed client users.
Effortless integration with Azure Active Directory enabled quick deployment and user provisioning across the organisation.
Ensures secure, centralised access to client systems, helping meet compliance standards like CMMC, PCI and more, across industries.
Streamlined onboarding and offboarding through the admin portal ensures full control during employee transitions and minimises risk.
Robust password and secure note sharing empower team collaboration while maintaining strict access controls and encryption.
About LEAP Managed IT
LEAP Managed IT has a large presence as a managed IT solutions provider in the Midwest. Based in Indiana, it delivers technology services including help desk support, network management, firewall and cybersecurity, IT outsourcing and consulting. With about 50 employees, LEAP serves government agencies, foundations, manufacturing companies, B2B service providers and professional services firms across the Midwest. Its client base includes city governments, police departments, financial institutions, law firms, nonprofits, healthcare organisations and more with complex security and compliance needs.
The challenge
Before deploying Keeper, LEAP Managed IT faced major challenges managing passwords for both internal staff and hundreds of managed client users. Customers often relied on insecure methods, such as saving credentials in browsers or writing them on sticky notes, which left sensitive information vulnerable.
"As an MSP, our biggest struggle was helping customers manage their passwords. It ranged from users saving them in their Google browser to writing them on sticky notes. Having no real way to manage that centrally was a large hurdle we faced while providing services."
- Brandon Hall | VP of Technical Services
Beyond security risks, clients needed help achieving compliance with strict industry standards, including CMMC, PCI, GovRAMP, FedRAMP and more, while LEAP itself maintained required standards internally. Password reuse and a lack of centralised management made compliance audits and reporting difficult. The company needed an easy-to-use, security-forward solution that streamlined credential management and sharing while providing visibility and access control.
The Keeper solution
Improved Visibility With Best-In-Class Security: Keeper enabled LEAP Managed IT and its managed clients to enforce strong, randomised passwords across all users, significantly strengthening security and simplifying compliance. This eliminated the need for risky, inconsistent practices and ensured that all credentials were protected.
With Keeper's zero-trust and zero-knowledge architecture, each individual record and all of its contents are fully encrypted, including logins, file attachments, TOTP codes, payment information, URLs and custom fields. Keeper is SOC 2 and ISO 27001 compliant — with the longest-standing compliance in the industry — as well as FedRAMP and GovRAMP Authorised.
User-Friendly Interface and Seamless Integration: To streamline user access and reduce administrative overhead, LEAP integrated Keeper with Microsoft Entra ID, allowing for seamless user provisioning. Keeper's browser extension and mobile app are used daily, especially by technicians working in the field, streamlining credential access while ensuring every record is fully secure. Keeper's intuitive interface made it easy for staff across departments to adopt the platform quickly, minimising disruption during the company-wide rollout.
Enhanced Oversight and Control: Using Keeper's centralised admin console, LEAP gained complete visibility into password hygiene across its organisation and client base. LEAP utilises BreachWatch®, Keeper's dark web monitoring tool, to proactively monitor for exposed credentials and provide administrators with real-time alerts on at-risk credentials. Combined with Keeper's Advanced Reporting & Alerts Module (ARAM), the company leverages audit-ready reporting and usage analytics to stay ahead of credential risks. These tools help the IT team enforce strong credential policies and deliver added value during quarterly business reviews with clients.
Onboarding and Training: To ensure a smooth deployment, LEAP created a detailed internal user guide and supplemented it with optional webinars for clients. Keeper's professional services team offered continued support, making it easy for end users to get started and stay secure.
"Working in the IT field, we're only as secure as our weakest clients or our weakest users. A lot of times, it's just human error — clicking on something. Having something that requires you to enter a password before clicking makes people stop and think a little bit."
- Patrycja Thomas | Business Development Manager
Benefits of MSP password management
Most Managed Service Providers (MSPs) can't protect their managed companies if they can't protect themselves. By breaching a single MSP, cybercriminals can gain entry into dozens, even hundreds, of other businesses. MSPs have limited visibility into the practices of their employees and managed companies, which greatly increases cyber risk. Password hygiene cannot be improved without critical information regarding password usage and compliance. Keeper solves this by providing ultimate security, visibility and control.
Data is protected with Keeper's zero-knowledge security architecture and world-class encryption. Zero-knowledge means that only the user has knowledge of and access to their master password and the encryption key that is used to encrypt and decrypt their information.
Keeper is intuitive and easy to deploy, regardless of the size of a business. Keeper integrates with Active Directory and LDAP servers, which streamline provisioning and onboarding. Keeper SSO Connect® integrates into existing SSO solutions and is FedRAMP and GovRAMP Authorised.
Keeper is designed to scale for any size organisation. Features such as role-based permissions, team sharing, departmental auditing and delegated administration support organisations as they grow. Keeper Commander provides robust APIs to integrate into current and future systems.
Prevent password-related data breaches and cyber attacks
Support passkeys for effortless authentication
Increase customer satisfaction
Generate new revenue streams
MSP to managed company sharing
Multi-tenant admin console environment
Enforce password policies and procedures
Enhance compliance and reporting
Minimise training with fast time-to-security
Improve employee security awareness and behavior
Protect your MSP with Keeper
To learn more about how Keeper can protect your business with an easy-to-use platform for identity and access management, contact our sales team for a free trial or demo.
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