Keeper Wins HelpScout Award for Exceptional Customer Service

Keeper Wins HelpScout Award for Exceptional Customer Service

Keeper is pleased to announce that we have been recognized as a leader in the 2020 HelpScout Customer Service Awards.

In honor of Customer Service Week, which runs from October 5 through October 9, 2020, HelpScout recently highlighted companies in the B2B, B2C, and e-commerce sectors that are going above and beyond to deliver exceptional customer experiences.

Any HelpScout customer with more than 2,500 inquiries over the last six months was eligible for a Customer Service Award, and HelpScout chose winners based on their overall happiness ratings. Keeper’s Customer Happiness data put us in the top 25 companies in the business-to-consumer (B2C) category.

“I gravitated towards a career in customer service because I love helping people,” says TingTing Gong, Director of Consumer Support. “At Keeper, we get to communicate with customers all around the world and help them understand how to get the most out of our platform. It’s especially rewarding when we encounter a customer who’s so frustrated, they’re ready to give up, but once we walk them through the solution, they transform from a frustrated customer into a brand advocate.”

Keeper individual and family plan customers can contact Keeper’s support team 24/7 by using our live chat feature or by filling out our online contact form. Additionally, Keeper maintains both an FAQ and an extensive user guide for self-service help on common issues.

This October, in recognition of National Cybersecurity Awareness Month (NCSAM), Keeper is offering 30% off Keeper Personal and Keeper Family plans. The Keeper Personal subscription is the ideal option for individuals, while Keeper Family plans provide the same zero-knowledge password security and encryption to up to five members of a household, so that families can easily share passwords, along with documents, digital images, and other files.

Keeper takes only minutes to install, requires minimal ongoing maintenance, and makes it a snap for individuals and families to practice good password habits. Since over 80% of successful data breaches are the result of weak or compromised passwords, a Keeper subscription is a wise investment for people to protect themselves and their families from cybercrime.