Keeper Business 支持服务
我们为 Keeper Business、Enterprise 和 MSP 客户提供世界一流的支持。请在下方查看我们的支持服务，如果您想了解更多，请联系我们。
| 支持和礼遇 | 沟通渠道
| 可用时间 | 响应 SLA | 初始设置1 | 员工培训 | 管理员培训 | 配置管理2 | Secrets Manager 和 Connection Manager 配置 | |
|---|---|---|---|---|---|---|---|---|---|
| 免费 |
| 8:00 - 17:00（北美中部时间） 周一 - 周五 | 2 个工作日 | 通过知识库和培训视频提供自助服务 | 通过知识库和培训视频提供自助服务 | 通过知识库和培训视频提供自助服务 | 通过知识库和培训视频提供自助服务 | 通过知识库和培训视频提供自助服务 |
1 Dedicated implementation services are limited to the first 60 days after initial purchase. 2 Configuration Management includes curated services for the customer's infrastructure, policies and provisioning during the 'Initial Setup'. Any custom development, restoration of data or other custom service is an additional charge. |
| Silver |
| 24/7 365 天 | 1 个工作日 | 自助服务按需提供支持指导 | 专家主导的实时网络研讨会和培训资源 | 专家主导的实时网络研讨会和培训资源 | 通过知识库和培训视频提供自助服务 | 通过知识库和培训视频提供自助服务 |
1 Dedicated implementation services are limited to the first 60 days after initial purchase. 2 Configuration Management includes curated services for the customer's infrastructure, policies and provisioning during the 'Initial Setup'. Any custom development, restoration of data or other custom service is an additional charge. |
| Platinum |
| 24/7 365 天 | 1小时 | 专职实施团队 | 定制培训提供多语言支持和问答服务 | 定制培训提供多语言支持和问答服务 | 提供技术协助和监督的特选配置 | 提供技术协助和监督的特选配置 |
1 Dedicated implementation services are limited to the first 60 days after initial purchase. 2 Configuration Management includes curated services for the customer's infrastructure, policies and provisioning during the 'Initial Setup'. Any custom development, restoration of data or other custom service is an additional charge. |
1 Dedicated implementation services are limited to the first 60 days after initial purchase.
2 Configuration Management includes curated services for the customer's infrastructure, policies and provisioning during the 'Initial Setup'. Any custom development, restoration of data or other custom service is an additional charge.
