Ondersteuningsservices Keeper Business
We bieden eersteklas ondersteuning voor onze Keeper Business-, Enterprise- en MSP-klanten. Zie onze ondersteuningsservices hieronder en neem contact met ons op voor meer info.
| Support en voordelen | Communicatiekanaal
| Beschikbaarheid | SLA responstijd | Startconfiguratie1 | Werknemerstraining | Beheerderstraining | Configuratiebeheer2 | Configuratie Secrets Manager en Connection Manager | |
|---|---|---|---|---|---|---|---|---|---|
| Gratis |
| 8.00 - 17.00 uur CT Maan - vrij | 2 werkdagen | Zelfhulp via kennisdatabase en trainingsvideo's | Zelfhulp via kennisdatabase en trainingsvideo's | Zelfhulp via kennisdatabase en trainingsvideo's | Zelfhulp via kennisdatabase en trainingsvideo's | Zelfhulp via kennisdatabase en trainingsvideo's |
1 Dedicated implementation services are limited to the first 60 days after initial purchase. 2 Configuration Management includes curated services for the customer's infrastructure, policies and provisioning during the 'Initial Setup'. Any custom development, restoration of data or other custom service is an additional charge. |
| Silver |
| 24/7 365 dagen | 1 werkdag | Zelfbediening met on-demand ondersteuning | Live webinars onder leiding van experts en trainingsbronnen | Live webinars onder leiding van experts en trainingsbronnen | Zelfhulp via kennisdatabase en trainingsvideo's | Zelfhulp via kennisdatabase en trainingsvideo's |
1 Dedicated implementation services are limited to the first 60 days after initial purchase. 2 Configuration Management includes curated services for the customer's infrastructure, policies and provisioning during the 'Initial Setup'. Any custom development, restoration of data or other custom service is an additional charge. |
| Platinum |
| 24/7 365 dagen | 1 uur | Speciaal toegewezen implementatieteam | Aangepaste training met meertalige ondersteuning en vraag en antwoord | Aangepaste training met meertalige ondersteuning en vraag en antwoord | Afgestemde configuratie met technische assistentie en overzicht | Afgestemde configuratie met technische assistentie en overzicht |
1 Dedicated implementation services are limited to the first 60 days after initial purchase. 2 Configuration Management includes curated services for the customer's infrastructure, policies and provisioning during the 'Initial Setup'. Any custom development, restoration of data or other custom service is an additional charge. |
1 Dedicated implementation services are limited to the first 60 days after initial purchase.
2 Configuration Management includes curated services for the customer's infrastructure, policies and provisioning during the 'Initial Setup'. Any custom development, restoration of data or other custom service is an additional charge.
