Keeper Security Признана в PAM Magic Quadrant™ и как Вторая Наиболее Быстро Растущая Компания в Сфере Безопасности в Мире
ПодробнееKeeper and ServiceNow work together so your secrets stay in the vault and still get used where your team works. Keeper resolves credentials for ServiceNow jobs at runtime, sends security alerts as incident tickets and grants vault access through ServiceNow requests and approvals. Turn on what you need.
ServiceNow Discovery, Orchestration and Service Mapping authenticate using secrets from your Keeper Vault, pulled through Keeper Secrets Manager the moment a job runs. The instance never stores a credential. It holds only a reference, and the MID Server resolves that reference against your vault when the credential is needed.
ServiceNow stores a credential ID and type. The usable secret stays in Keeper.
The resolver searches and decrypts your records locally, pulling only what the job needs.
Match a record by UID or by type:title, and map any Keeper record to any credential type using mid_ labeled fields.
Keeper Commander®, a command-line tool, runs in service mode on the MID Server, handling vault operations through ServiceNow's IntegrationHub, Flow Designer and a service catalog portal. Users request access, and approvers grant or deny it, and records move without anyone leaving ServiceNow.
Request access to a record or folder, or a one-time share, then route it through an approval group before access is granted or revoked.
Add logins, database and server credentials, SSH keys, software licenses, secure notes and more to the vault and search existing records and folders.
Approve or deny Endpoint Privilege Manager requests, and auto-rotate the password on a PAM record when the granted access expires.
Manage one set of secrets in Keeper instead of copying them into ServiceNow credential records, which drift out of date. Rotate or update a secret once, and the next job resolves the current value at runtime, so there's no second copy to chase down.
Keeper alerts arrive in ServiceNow as Security Incident Response tickets automatically, so nothing waits on manual intake or a copy-paste from one system to another. Priority mapping sends the most urgent event types to the front of the queue, so your team works the incidents that matter first.
Credential lookups, access requests and approvals are all logged, so you can trace who asked for what, what was accessed and who signed off. That gives you a clean audit trail across every way Keeper and ServiceNow touch each other.
The integration slots into the ServiceNow workflows your team already uses, from Discovery scans to SIR queues to the service catalog, rather than asking them to learn something new. Keeper works in the background of tools people are already in, so adoption doesn't hinge on changing how anyone does their job.
Whether Keeper is resolving a credential, sending an alert or fulfilling an access request, the vault remains the source of truth, and every secret remains under zero-knowledge encryption. Zero knowledge means your data is encrypted and decrypted only on your side, so no one else can read it, not even Keeper.
Keeper sends security alerts straight into ServiceNow's Security Incident Response (SIR) module, where they become tickets your team triages inside existing SIR workflows. Alerts arrive via a webhook, are stored and automatically transformed into incident records.
An OAuth 2.0-protected endpoint accepts alerts only from authorized sources, using bearer tokens you manage in the app.
Incoming alerts land in an import set table and become SIR records through predefined mapping rules.
Map each Keeper event type to a ServiceNow priority so teams handle the most urgent incidents first.
Yes, each capability works independently, so you can start with one and add the others whenever you need them. The one exception is Endpoint Privilege Manager approvals in the Workflow app, which rely on the ITSM app to create the incident.
Only in your Keeper Vault. ServiceNow never becomes the system of record for secrets. The Credential Resolver maintains a reference to the instance and resolves the secret at runtime, while the Workflow app moves records in and out of the vault without storing them in ServiceNow.
Credential resolution covers Discovery, Orchestration and Service Mapping. Alert ticketing uses Security Incident Response. The Workflow app uses IntegrationHub, Flow Designer and the service catalog.
Credential resolution requires Keeper Secrets Manager, a configured MID Server and the ServiceNow External Credential Storage plugin to be enabled. The ITSM app requires the Security Incident Response module and alerts to be configured in the Keeper Admin Console. The Workflow app needs a MID Server running Keeper Commander in service mode. Each app has its own setup guide: Credential Resolver, ITSM and Workflow.
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