At one time, the line between managed service providers (MSPs) and managed security service providers (MSSPs) was distinct. Businesses hired MSPs to keep their IT infrastructure up and running, and they hired MSSPs to keep their systems secure. However, as cyberattacks grew more frequent, costly, and complex, businesses began demanding more out of their MSPs. A recent survey revealed that 95% of MSPs have had clients approach them for help with cybersecurity.
This statistic coincides with the experiences of German Saldivar, CEO of DefenTec, which transitioned itself from an MSP to an MSSP. “When clients come to us, it’s because they need help with their security, not just help with their IT services,” he explains. “Presenting ourselves to potential clients as a cybersecurity company puts them on notice that if they don’t value security, they should go elsewhere.”
The most important component of protecting clients from cyberattacks, Saldivar says, is ensuring they have robust password management. “The biggest issue with any breach is weak passwords,” he explains. “When a client gets breached, it’s usually because of a compromised employee password.”
DefenTec has seen great success from using and reselling KeeperMSP, a powerful, affordable, easy-to-use platform designed to fit the unique needs of MSPs. KeeperMSP allows managed service providers to store both their internal data and their clients’ data in secure, encrypted digital vaults, then independently provision, manage, and monitor multiple customers from a central admin dashboard.
MSPs get complete visibility into end-users’ password habits, with robust reporting and auditing tools to enforce security and compliance requirements, including role-based access control (RBAC), 2FA, SIEM event reporting, and regulatory and industry compliance with CCPA, HIPAA, GDPR, and other standards.
By using KeeperMSP, DefenTec has improved internal efficiency and enhanced its clients’ cybersecurity, all while enjoying an additional revenue stream; DefenTec marks up each Keeper subscription it sells to its clients.
“I really liked how Keeper had a product designed specifically for the managed services market, that let providers manage their clients all from one portal,” Saldivar says. “If we can’t secure our clients’ passwords, we can’t secure their systems, so we want to make sure everyone is using Keeper.”
Want to learn more about how KeeperMSP can help generate revenue? Sign up for a free trial now and read more about DefenTec’s success story in this case study.