Keeper

1.
Q: Can I import data into Keeper on my computer?
2.
Q: What are custom fields?
3.
Q: I have lost my data due to X, Y and Z, what do I do? (Android)
4.
Q: I have lost my data due to X, Y and Z, what do I do? (iPhone, iPad, iPod)
5.
Q: Why should I upgrade to the paid version and Backup my data?
6.
Q: What is the password generator?
7.
Q: Does Keeper run on Linux or Unix?
8.
Q: How do I auto-fill my information onto a website?
9.
Q: I have a new phone, tablet, or computer. How do I transfer Keeper records from the old device to the new device? Do I need to purchase Keeper again?
10.
Q. My information is not syncing. How do I fix this?
11.
Q. How do I purchase Keeper for my company or a group of people?
12.
Q. Is my information safe?
13.
Q: I receive the message, 'You Can't Purchase This Item With This Account. You must purchase the app that this item is for before you can purchase the item.'
14.
Q: I updated Keeper on my iPhone, and the keyboard for password screen is not visible?
15.
Q: How do I restore my Keeper application to its original settings?
16.
Q: I purchased Keeper Backup. How do I sync my devices together?
17.
Q: I forgot my master password. What can I do?
18.
Q: How do I edit a folder within Keeper?
19.
Q: Can Keeper encrypt files or photos?
20.
Q: How do I use the Auto-Launch Feature?
21.
Q: After my free trial is up, will I lose my data?
22.
Q: How do I download Keeper on my phone, tablet or computer?
23.
Q: Why does the Android app have full Internet and Call permissions?
24.
Q: I already paid for Keeper. Why is it asking me to pay again?
25.
Q: Keeper doesn't open on my computer.
26.
Q: Can I sync with a USB data cable to my phone?
27.
Q: What is Self-Destruct?
28.
Q: How do I know I can trust your company with my data?
29.
Q: How do I delete a folder?
30.
Q: Does iTunes backup my data?
31.
Q: What is a clipboard? What does 'Copied to Clipboard' mean?

32.
Q: How do I change or reset my master password?
33.
Q: I installed Keeper on my Mac, but the app bounces in the dock and does not open.
34.
Q: How do I delete a record?
35.
Q: How do I restore data from one device to another?
36.
Q: I forgot the answer to my security question.
37.
Q: How do I update my version of Keeper Desktop?
38.
Q: How much does Keeper cost?
39.
Q: I unsubscribed to Keeper emails, but I would like to re-subscribe again.
40.
Q. I think I purchased too many subscriptions. Can I get a refund or credit?
41.
Q. How much does the Web App cost?
42.
Q. Will the Web App sync to my other devices?
43.
Q: How do I access the Web App?
44.
Q: Can I access the Web App from my mobile device?
45.
Q: Is Web App as secure as traditional Keeper applications?
46.
Q: How is Web App different from all other Keeper applications?
47.
Q: I read about a Java vulnerability. Does this affect Keeper Desktop?
48.
Q. How do I change the email address associated with my Keeper Profile?
49.
Q. How do I share a record?
50.
Q. Can I share Keeper records with anyone?
51.
Q. What if I share with the wrong email address?
52.
Q. Why do I have to re-share a record for someone once they have accepted my sharing invitation?
53.
Q. Can I decide who can view and make changes to my shared records?
54.
Q. Is there a limit to the number of people I can share a record with?
55.
Q.How do I remove a user from a shared record?
56.
Q. How does sharing affect Cloud Backup, Cloud Restore and Export?
57.
Q. How do I reset Keeper Desktop?
58.
Q. How do I edit a folder within Keeper?
59.
Q. How much does the Keeper Browser Extension cost?
60.
Q. How do I save new information to Keeper using the browser extension?
61.
Q. Why is the Keeper lock icon not showing in my website form field?
62.
Q. Does Keeper support URL scheme?

Q: Can I import data into Keeper on my computer?

Yes. To import data from your desktop or laptop into Keeper please follow these instructions:

1. If you haven't downloaded Keeper on your computer yet, please click this link: Download Now.

2. You can Import from a plaintext file. To do so, create a new Microsoft Excel file and add the information you want to import in the following column order: Folder, Title, Login, Password, Login URL, Notes, Custom Field Name, Custom Field Value. You can add up to ten custom fields.

3. Once all information has been added to the file, click the File menu, choose Save As, and make sure to save as a 'Tab Delimited Text (.txt)' file. This is the only format that will successfully import.

4. Now login to Keeper and visit the Import/Export tab. Choose Import from Plaintext Text file, and locate the file you wish to import.

5. You can merge or change the columns before importing. PC users can simply click on column name and a drop down will appear allowing you to select another header name. Mac users simply right click (or control + click) on column name.

6. Once all the information has been categorized according to the column name, click on Import Now. All information should now be imported.

Note: Folder Name and Title are required fields.

Q: What are custom fields?

Custom fields allow you to add additional information to individual records such as credit card numbers and account numbers. To add a custom field, click the +Add Field button, and you will see field name and field value. An example would be 'Account Number' for field name and '1234' for field value. You can add as many custom fields as necessary. Make sure to save the record when done.

Q: I have lost my data due to X, Y and Z, what do I do? (Android)

If you performed Cloud Backup before the loss of data then follow these instructions:

1. Open the Keeper application.

2. Create a Keeper Profile if the application is asking for one, otherwise enter in your email address and Master Password.

3. Visit the Sync tab and choose Cloud Restore.

4. Enter the email address associated with your Keeper account and tap Send Code. Retrieve the verification code from your email and enter it into Keeper.

5. Select the Backup file you wish to Restore and answer the preselected security question.

6. Tap the Restore Now button and your information should be restored.

If you did not perform Cloud Backup but have used Internet Sync, please try the following steps:

1. Open the Keeper application.

2. Create a Keeper Profile if the application is asking for one, otherwise enter in your email address and Master Password.

3. Visit the Sync tab, choose Internet Sync and tap the Sync Now button.

Q: I have lost my data due to X, Y and Z, what do I do? (iPhone, iPad, iPod)

If you performed Cloud Backup before the loss of data then follow these instructions:

1. Open the Keeper application.

2. Create a Keeper Profile if the application is asking for one, otherwise enter in your email address and Master Password.

3. Visit the Sync tab and choose Cloud Restore.

4. Enter the email address associated with your Keeper account and tap Send Code. Retrieve the verification code from your email and enter it into Keeper.

5. Select the Backup file you wish to Restore and answer the preselected security question.

6. Tap the Restore Now button and your information should be restored.

If you did not perform Cloud Backup but have used Internet Sync, please try the following steps:

1. Open the Keeper application.

2. Create a Keeper Profile if the application is asking for one, otherwise enter in your email address and Master Password.

3. Visit the Sync tab, choose Internet Sync and tap the Sync Now button.

Q: Why should I upgrade to the paid version and Backup my data?

It is very important to Backup your information to Keeper's Cloud Security Vault. All data that is backed up can be restored at any time, from any device on your account. This added protection has saved many Keeper customers when their device was lost, stolen, damaged or replaced. Each purchase allows for unlimited Cloud Backup and Restore capability

Q: What is the password generator?

Using the same password to log in to all of your internet accounts may be easy, but it significantly increases your chances for internet fraud. We recommend using highly random, long strings of letters, numbers and characters for your internet passwords. We also recommend using different passwords for different websites to protect yourself from potential security breaches.

Keeper's Password Generator enables you to create maximum strength, random passwords that Keeper can store and manage for you until you need them. When creating a new record, the Password Generator can be accessed by tapping on the login or password fields and then selecting the Dice button to the right of the screen. On Blackberry, select the BlackBerry menu button and choose Generate.

Q: Does Keeper run on Linux or Unix?

Yes - Keeper Desktop software runs on every platform that has Java. The linux version of Keeper Desktop can be downloaded directly from this link: Linux - Keeper Desktop

Unzip the file and see the file called README_LINUX.TXT for install instructions.

Q: How do I auto-fill my information onto a website?

Now you can auto-fill usernames, passwords, account numbers, credit card information and more. Simply create and save a record with your login information and website URL. Click the URL to launch the website and your information will appear at the top of the page. Click the field of your choice (i.e password field), then click on your password at the top of the page and it will auto-fill for you. All custom field information is found under the button in the upper right corner. Auto-fill is currently available on mobile device and tablet applications, and Mac Cloud App.

Q: I have a new phone, tablet, or computer. How do I transfer Keeper records from the old device to the new device? Do I need to purchase Keeper again?

You do not need to pay again when replacing your device. You can transfer records from your old device to your new device a few different ways:

1. Using Backup and Restore (Recommended)

Visit the Sync tab on the old device, select Backup and tap the Backup Now button. Then, email us at support@keepersecurity.com to delete the old device from your account. Install Keeper on your new device and login with the same email address and Master Password. Visit the Sync tab, choose Restore, and tap Send Code. Retrieve the verification code from your email and enter it into Keeper. Select the Backup file you wish to Restore and answer the preselected security question. Tap Restore Now and your information will be restored!

2. Direct file transfer available on Keeper for Mac, PC, Linux only

Install Keeper on the new computer. On the old computer, locate the file folder called KeeperData. This folder should be located in one of the following locations:

C:\Documents and Settings\username\

C:\Users\username\

C:\Users\username\AppData\Roaming

Copy the contents of this folder from your old computer to the new computer.

3. Direct file transfer (Keeper for Mac Cloud App)

Mac Cloud App does not store data locally on your computer. However it does contain a reference to your account that you can transferred to your new computer.

Install Mac Cloud App on your new computer. On the old computer, save the file called:

Users/xxxx/Library/Preferences/com.callpod.keepermac.plist (xxxx represents your Mac username)

Copy this plist file to exactly the same location on the new computer. Exit and restart Keeper on the new computer.

Q. My information is not syncing. How do I fix this?

To ensure that your information syncs correctly, the master password and email address must be the same on all devices. Visit the Sync tab to check the email address used. If the emails addresses match, Backup on whichever device is most up to date. Then, delete all records on all devices, and Restore that same Backup file. Sync again and check your information.

If the email addresses do not match, Backup your information on the device that is most up to date, or on all devices if possible. Contact support@keepersecurity.com and let our support team know which email address you prefer to use moving forward.

Q. How do I purchase Keeper for my company or a group of people?

To purchase Keeper for your company or a group of people, contact our sales team at sales@keepersecurity.com. We will put you in touch with an Assigned Channel Manager who will assist you in optimizing Keeper for your company or group needs.

Q. Is my information safe?

All information entered into Keeper is immediately encrypted with a 128-bit AES cipher, an encryption standard that was recognized and adopted by the U.S. Government to be used in the protection of classified data.

Q: I receive the message, 'You Can't Purchase This Item With This Account. You must purchase the app that this item is for before you can purchase the item.'

Please double check which iTunes account you are signed in to on your device. Apple's new policy states that all users are now required to use the same iTunes account that they purchased the app with to purchase any in-app items.

To double check your settings, go to the Settings menu on your home screen and choose "Store". Make sure the iTunes account here is the same as the one you first bought the app with. If the account is the same, log out of your itunes account and log back in. You can also restart your device.

Q: I updated Keeper on my iPhone, and the keyboard for password screen is not visible?

Please do a full reboot of your device - completely TURN OFF and TURN ON.

Q: How do I restore my Keeper application to its original settings?

To reset your application, use the steps below for your specific platform. If possible, backup your data before you reset. This is found under the Sync tab. Note that all deleted records can be recovered by using Cloud Restore or Internet Sync.

iPhone / iPod / iPad
On your home screen, tap on the Settings button. This will take you to the Settings panel, where you need to scroll down until you see the Keeper icon. Tap on the Keeper icon, and then switch Reset Keeper to the on position. Return to the home screen and open the Keeper application like you normally would. You will be prompted with a window asking if you are sure you want to reset Keeper. Tap Reset Keeper and your reset is complete. The next time you load Keeper, it will be reset to its original settings.

Android
On your home screen, tap on the Applications Drawer button (looks like a square composed of dots). Locate the Settings icon. Some Android devices may have the Settings icon displayed on the home screen. Wherever you find it, tap on the Settings icon, and then tap on the Applications menu. Scroll down until you see the Keeper icon and tap on it. Click on the Clear Data button, and then click OK. The next time you load Keeper, it will be reset to its original settings.

Desktop (Mac,PC,Linux)
Choose Reset Keeper from the Help tab in the upper left corner of your computer screen. This will allow you to set a new password, email address and security question.

Q: I purchased Keeper Backup. How do I sync my devices together?

Internet sync allows users to securely sync over the internet automatically or by the touch of a button. To utilize the Internet Sync feature please follow these instructions:

1. Ensure that the devices you would like to sync are authorized on your account.

2. Make sure that all devices are utilizing "Auto-Sync", which can be found under the Sync tab. Turn the Auto-Sync switch to "ON", on all the devices, to allow the application to sync your data automatically. Auto-Sync will initiate on login and when a record is deleted, edited, or saved.

Q: I forgot my master password. What can I do?

If you forget your master password, contact us at support@keepersecurity.com. Our support team will send you a link to delete your Keeper Profile and set a new password. Please note that all Keeper records will be erased during this process. To avoid losing your information, make sure to backup to the Cloud often.

Q: How do I edit a folder within Keeper?

You cannot edit the name of an entire folder at once. You must change the folder name for each record individually.

Q: Can Keeper encrypt files or photos?

We do not currently support the encryption of files or photos, but this is a feature we are looking to implement in the future.

Q: How do I use the Auto-Launch Feature?

Keeper's 'Auto-Launch' feature makes it easy to open your favorite websites from within Keeper.

Just enter the website address in the Login URL field when creating a record. To access, tap and hold the URL. Once you are on the website, you can use Keeper's 'Auto-Fill' feature. Tap on the username and password fields and your login information will appear as two green buttons at the top of the screen. Click on your login information and it will Auto-Fill for you. Auto-Fill is only available on mobile devices and Mac Cloud App at this time.

Keeper Mac Cloud App users, please make sure that you change the browser settings within Keeper by visiting "View" menu, select "Browser" and change it to Keeper® Browser.

Q: After my free trial is up, will I lose my data?

No, you will not lose your data but we highly recommend backing up your data during your free trial so that you can restore at any time in the future. We also recommend that you upgrade to Keeper Backup. This allows you to secure your data in our Cloud Security Vault at all times. If you choose not to upgrade after your trial ends you will have the free version of Keeper which does not include Sync, Backup and Restore.

Q: How do I download Keeper on my phone, tablet or computer?

Keeper can be downloaded directly from the following page: https://keepersecurity.com/download

If you open this page on your mobile device, you will automatically be routed to your App Store (iPhone, iPod, iPad, Android, BlackBerry, Windows Phone 7).

If you open this page on your desktop computer, you can click the "Download Now" button at the top of the page to install Keeper on your computer.

Q: Why does the Android app have full Internet and Call permissions?

All of Keeper's important sync features such as "Desktop Management", "Backup" and "Restore" require the use of the network / internet. Your data is not transmitted or accessed without activating any of these features.

Keeper will also recognize any phone number entered into a Custom Field. Click on the phone number and you will see the option to call directly from the Keeper application. Keeper will not make calls without your consent.

Q: I already paid for Keeper. Why is it asking me to pay again?

If you receive a message on your device that says "This Device is Unauthorized", it means you need to add that device to your account at the current rate of $9.99 per device per year. If you have already paid for that device, you may have old device activations on your account that need to be removed by the Keeper Support Team.

To add a device to your account, visit https://keepersecurity.com/buy, choose Upgrade, and select number of new devices. If you have questions about your account, email us at support@keepersecurity.com

Q: Keeper doesn't open on my computer.

Please make sure you have latest version of Java.

If you are using Windows 7, 64-bit Operating System, please install both the 32-bit and 64-bit versions of Java from this page: http://java.com/en/download/manual.jsp Open your Control Panel, click on Uninstall a Program and verify that only the latest Java version is installed. All older versions must be removed.

After installing both 32-bit and 64-bit version of Java, please update your Keeper version by clicking the download now link: Download Now.

If you still run into problems opening Keeper, please Contact Us.

Q: Can I sync with a USB data cable to my phone?

This functionality is not currently available.

Q: What is Self-Destruct?

Self-Destruct is an important security feature that prevents any person from accessing your private data.

After five failed log in attempts, Self-Destruct will initiate and immediately erase all of your Keeper information. Your data can be easily restored as long as you have performed Cloud Backup before the loss of data.

To enable Self-Destruct, go to the "Options" tab in Keeper.

Q: How do I know I can trust your company with my data?

Keeper Security does NOT have access to your data nor does it maintain your passwords. When you Backup your data using the paid version of Keeper, we maintain a binary file of your data that we cannot open or access. We simply allow you to retrieve and restore that data.

Keeper software utilizes government-certified AES 128-bit encryption. Your information is stored using the AES cipher which is controlled by your email address, master password and designated security questions. Keeper Security cannot decrypt or access your data.

Keeper is trusted by millions of users and is currently the most downloaded password management application across all available platforms for mobile devices and computers.

Q: How do I delete a folder?

On iPhone/iPad/iPod, simply swipe the folder with your finger in the "Folders" view.

On Android, you press-and-hold the Folder name.

On BlackBerry, highlight the folder and tap your Menu button then Delete.

On Keeper Desktop, you click Delete with the folder selected.

Q: Does iTunes backup my data?

iTunes only backs up certain information like contacts, music and application binaries. But iTunes does not provide ways to restore '3rd party' application data in any reasonable way. When you upgrade your phone, application data is almost always deleted in the process. This is why we created the reliable cloud-based Backup and Restore features.

If you have not performed Cloud Backup before the loss of data, please download our iTunes Restore Utility. This application was created to assist customers who have done a backup of their app with iTunes and it's a final attempt to restore their Keeper information when all other options have been exhausted. Please click on the platform specific iTunes Restore Utility link from below :

PC - iTunes Restore Utility

Mac - iTunes Restore Utility

1. Once the utility is installed, Run it.

2. Enter the same password that you used for Keeper before you lost your data.

3. Then click "Start Restore".

4. All data that was backed up in iTunes will then be restored as a plaintext document to the location specified in the pop-up window.

5. If there is not a location of the file or it reads that it could not find the file, then the data is lost.

6. This file can be imported by visiting "Import/Export" tab on Keeper Desktop app, if you do not have Keeper Desktop then you can download it by clicking on link: Download Now.

Once the records have been imported to Keeper Desktop, you can perform Internet Sync between Keeper Desktop and your iPhone/iPad or iPod Touch.

Q: What is a clipboard? What does 'Copied to Clipboard' mean?

The clipboard is where things go on your device and computer when you "Copy" something to "Paste" later.

In Keeper, you can copy record information to the clipboard by tapping the clipboard icon next to the field that you wish to copy.

On Android devices, you press-and-hold the field. Now, when you switch to another application (such as a web browser or email) you can "Paste" the content into that location.

Q: How do I change or reset my master password?

You can change your master password by visiting the "Options/Settings" tab. Syncing between mobile devices and computers will only work properly when your master password is identical on the devices. Make sure to note whether you are using the number or letter pad when setting your master password.

Q: I installed Keeper on my Mac, but the app bounces in the dock and does not open.

Please go to 'Finder' on your Mac and find your home folder (Looks like a house with your computer's name next to it), hold down 'command' and click on that folder (or you can also right click if your mouse has a right click button) then click Get Info. A new window will open; go to the bottom and open the 'Sharing & Permissions' folder and change the privileges for your user name to 'read & write'.

You may have to 'unlock the settings' to make the changes. Once this is done, you should now be able to open Keeper.

Q: How do I delete a record?

To delete a record, tap on the record and you will find the Delete button in the record detail view. Click Delete and confirm.

Q: How do I restore data from one device to another?

Keeper's Cloud Backup and Cloud Restore features allow you to easily transfer your Keeper records between devices.

1. Backup your information to the Cloud. Visit the Sync tab, choose Backup and tap the Backup Now button.

2. On your other device, visit the Sync tab and choose Restore.

3. You will enter the email address on your account and tap Send Code. Retrieve the verification code from your email and enter it into Keeper. Then select the backup file you wish to Restore and answer the preselected security question.

4. Your information will now be restored!

Q: I forgot the answer to my security question.

If you forget the answer to your security question, contact Keeper Support to reset your security question and answer. However, please note that all previous backup files will require the original security answer in order to restore.

Q: How do I update my version of Keeper Desktop?

When software updates are available or required, Keeper will prompt you to update from within the application or you can visit Download Now.

Q: How much does Keeper cost?

Keeper® Backup costs $9.99 per device, per year. This means that if you are using Keeper on your iPhone, iPad and computer, you would need to purchase 3 devices. This purchase includes important security features such as ability to Sync, Cloud Backup, and Cloud Restore.

If you add new devices to your account, you will only be charged for the remainder of your yearly subscription. For example, if you add a device after 6 months, you will only be charged $4.99 for the new device. After the original subscription expires, you will be able to renew all of your devices together. After your purchase is complete, you will get a confirmation email from support@keepersecurity.com.

Q: I unsubscribed to Keeper emails, but I would like to re-subscribe again.

You can re-subscribe to all Keeper informational and promotional emails by visiting this link: https://keepersecurity.com/subscribe

Q. I think I purchased too many subscriptions. Can I get a refund or credit?

If you have billing questions, please email support@keepersecurity.com. Our support team will locate your account and refund accordingly or extend your subscription. Make sure to include all possible email addresses that may have been used to purchase.

Q. How much does the Web App cost?

If you’re an existing, paid customer using Keeper on any device, then you get access to Web App for free. If you are not a paid customer and wish to use Web App, you can purchase for $9.99.

Q. Will the Web App sync to my other devices?

Yes. However, you must have Auto-Sync enabled on all other Keeper applications in order to sync to Web App. Visit the Internet Sync screen in Keeper to turn ON Auto-Sync. Make sure to use the same master password and email address when logging into the Web App, and your information will appear upon login and verification of your security question.

Q: How do I access the Web App?

Visit https://keepersecurity.com and click ‘Web App Login’ in the upper right corner or go directly to https://keepersecurity.com/vault. Login with your master password and email address. Keeper’s Web App can be accessed from any computer with an Internet connection. Supported browsers include Chrome, Safari, Firefox and Internet Explorer.

Q: Can I access the Web App from my mobile device?

The Web App works on any web browser across all tablets, mobile devices and computers, and is optimized to scale automatically based on the size of the screen.

Q: Is Web App as secure as traditional Keeper applications?

Yes. Security is our number one priority. The Web App utilizes the same level of military-grade encryption as Keeper running on your other devices, and it communicates over a secure connection to Keeper’s Cloud Security Vault. For your protection, the Web App does NOT store your data locally on your computer. Keeper records are not retained for offline access when using the Web App. Additionally, no personal information is stored in the browser or cookies.

As a convenience, you may tell the Web App to retain your email address for faster access by clicking the “Remember My Email Address” checkbox. If you are using a public computer, or a computer which you do not control, we recommend not using the “Remember” checkbox.

Q: How is Web App different from all other Keeper applications?

Web App allows all paying Keeper users to access their Keeper records from a web browser. Although Web App offers great convenience, it relies on an Internet connection and does not include features such as Wi-Fi Sync, Local Backup/Restore and Import/Export. Web App provides additional convenience for accessing your secure data vault.

Q: I read about a Java vulnerability. Does this affect Keeper Desktop?

The reported Java vulnerabilities affect only Java runtime which operates inside web browsers. A complete uninstall of Java is not necessary. Instead, we recommend that you disable Java from within your web browser by following the link below. Keeper Desktop will not be affected.

http://www.java.com/en/download/help/disable_browser.xml

Q. How do I change the email address associated with my Keeper Profile?

First, login to Keeper, visit the Sync tab, choose Backup and tap Backup Now. This will ensure that your information is secure when you update your email address. Then contact support@keepersecurity.com and we will send you a link to update your email address.

Q. How do I share a record?

After you create and save a record, click the Share+ button. Then enter an email address manually or from your Contacts list, and click Save. A share request will be sent to that user.

Q. Can I share Keeper records with anyone?

You can only share Keeper records with other Keeper users who have a paid Keeper Backup account. If you’d like to share with someone who does not have a account, you can enter their email address from the share details screen and they will receive an invitation to create a Keeper account.

Q. What if I share with the wrong email address?

Records can only be shared with and viewed by Keeper users. You cannot undo a share request, but you can monitor all users on the share details screen. If you need to remove someone from a record, simply tap their email address and choose 'Remove From This Record' or 'Remove From All Records'. If you inadvertently sent a private record to an undesignated recipient, we recommend editing your record information after removing the user.

Q. Why do I have to re-share a record for someone once they have accepted my sharing invitation?

When you share a record with someone who is not an existing Keeper user, a one-time verification step is required. They must create a Keeper account and accept your share request to ensure that the information is safeguarded in the secure data vault. To verify that the user is the intended recipient of your share request, our system sends you a private email to verify and you must re-share the record. This verification request is only sent once.

Q. Can I decide who can view and make changes to my shared records?

Yes. As the owner of a record, you assign Can View and Can Edit permissions to each person you share with. After entering an email address, tap Can View to switch between permission options and then click Save. You can change user permissions at any time by tapping on their email address.

Q. Is there a limit to the number of people I can share a record with?

No. You can share your Keeper records with an unlimited number of Keeper Backup users.

Q.How do I remove a user from a shared record?

If you need to remove someone from a record, visit the share details screen, tap their email address and choose 'Remove From This Record' or 'Remove From All Records'.

Q. How does sharing affect Cloud Backup, Cloud Restore and Export?

Records that have been shared with you will not be included when you perform Cloud Backup or Export your information to your computer. Only records that you own will be included. If you perform Cloud Restore, you will need to reshare your records.

Q. How do I reset Keeper Desktop?

We recommend performing a Cloud Backup of your information before resetting. Visit the Sync tab to Backup. Then choose Reset Keeper from the Help tab in the upper left corner of your computer screen. This will allow you to set a new password, email address and security question. You will need to Restore your information after resetting Keeper Desktop.

Q. How do I edit a folder within Keeper?

On iOS devices, tap and hold the folder and a cursor will appear. On Android, tap and hold the folder and choose 'Rename Folder'. Make your changes and tap anywhere on the folder name to Save.

Q. How much does the Keeper Browser Extension cost?

You must purchase Keeper for at least one device in order to view new information saved to the extension and sync new information to your other devices.

Q. How do I save new information to Keeper using the browser extension?

Once the Keeper browser extension is installed, all website form fields will include a small lock icon. Click the lock icon and then click Yes to create a new Keeper record. Then enter your information into each field and click Fill & Save. The next time you visit your data vault, your information will be saved to an Unfiled folder.

Q. Why is the Keeper lock icon not showing in my website form field?

The Keeper lock icon will not show if you have saved the site to your 'Disabled Websites' list. Visit the main menu of your browser extension and choose Disabled Websites to manage which sites you would like Keeper to remember.

Q. Does Keeper support URL scheme?

Yes, on iOS, Keeper supports the URL scheme: keeper://